Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 89

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
898 Reviews
4.8

898 Reviews

Write a Review

898 Reviews of Edson Trujillo

October 02, 2018

Dealership Rating
Employee Rating

Good experience Helpful service and Candace goes out of the way to help you with your needs. Explain clearly what work was done with my Q 60 More

by ADMIN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

Oct 02, 2018

INFINITI of South Bay responded

We are glad that you had such a good experience at INFINITI of South Bay. Thank you for recognizing Candice for being helpful, clearly explaining and going out of her way to make sure you had an exceptional experience. We are pleasaed to know that you have chosen INFINITI of South Bay to service your INFINITI Q60.

October 01, 2018

Dealership Rating
Employee Rating

Service visist The staff was pleasant and communicated issues effectively, however the wait was longer than the time it took to do the work. This would have been a More

by ALEGluv1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MJ Mendoza

Oct 01, 2018

INFINITI of South Bay responded

Thank you for sharing how our staff was pleasant and effectively communicated with you during your visit to INFINITI of South Bay. We apologize that we did not have a loaner vehicle for you. Please understand that we have a limited supply of loaners and they must be requested in advance at the time of setting an appointment.

October 01, 2018

Dealership Rating
Employee Rating

Edson was so efficient! Took no time to get my tire pressure checked out. Even had the time to wash it! Thanks Edson!! your customer service was exceptional. Great Job! More

by FAL255
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 01, 2018

INFINITI of South Bay responded

Thank you for sharing your exceptional experience with Edson when you serviced at INFINITI of South Bay. We appreciate that you've recognized him for a job well done.

September 28, 2018

Dealership Rating
Employee Rating

Edson saved me! We returned late Tuesday from a vacation. My car would not start. AAA jumped my car and said to go straight to the dealership. Edson came out as soon More

by NORMANREEDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2018

INFINITI of South Bay responded

Norman, thank you so much for sharing how Edson was able to assist in a time of need. Let's hope this is something simple. I'll forward this to our Service Director Thomas Moncayo to help make sure we get you on the road again. Thank you for relying on INFINITI of South Bay,

September 26, 2018

Dealership Rating
Employee Rating

AWESOME Excellent customer service !!! I would highly recommend using them for all your infiniti needs Edson was awesome he was attentive and honest about ha More

by TOWLERP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2018

INFINITI of South Bay responded

Thank you for recognizing Edson for providing excellent service, and for your recommendation of servicing at INFINITI of South Bay, It is so important to be attentive and honest. We're appreciative that you've recognized these qualities in Edson. Thank you.

September 26, 2018

Dealership Rating
Employee Rating

could be better attitudes need to be more happy friendly. The Dealership/service center is close to my home we live in the Northwest san pedro /palos verdes area so it beats driving to cerritos Infiniti d More

by HAULER18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Thomas Moncayo, Candice Roxas, Ever Villalobos

Sep 28, 2018

INFINITI of South Bay responded

Thank you for bringing this to our attention and for giving us the opportunity to improve. We apologize if our vehicle was not as clean as you thought it should be. Please give me a call so that we can get you back in for another run through our detail department. When you're here I can personally apologize for your need to return for a computer reset. Sincerely, Thomas Moncayo (310) 325-5555

September 25, 2018

Dealership Rating
Employee Rating

Excellent service great customer service Very friendly and attentitive the dealership was very clean and everyone was dresssed nice I would definitely recomm More

by FREDDYJACKSON2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haider Oberoi, Erik

Sep 26, 2018

INFINITI of South Bay responded

Hey Freddy! Thanks so much for calling out Haider in sales and Edson in service for their great customer service excellence. Thanks for recognizing how friendly and attentive our staff is. We appreciate your endorsement.

September 25, 2018

Dealership Rating
Employee Rating

Amazing!!!!! I have brought my car to Infiniti of South Bay a handful of times since relocating to California from Atlanta. Being from the South, I’m used to Sout More

by Kimber R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Thomas Moncayo, Candice Roxas, Ever Villalobos

Sep 25, 2018

INFINITI of South Bay responded

WHOA! 5's ALL ACROSS THE BOARD! Thank you so much for recognizing our Service Director Thomas Moncayo and his entire team. Thomas directs his staff to be friendly, competent and fair. That's why you'll be greeted with a smile, why we employ seasoned service advisors and why we will never over charge or recommend a service that isn't needed. We greatly appreciate taking your personal time to recognize this hard working crew. Thank you!

September 25, 2018

Dealership Rating
Employee Rating

I had a Great Experience at South Bay Infinity I had a great experience here. The staff is wonderful, knowledgeable, helpful, attentive, and kind. Everything is nice and clean. The waiting area is More

by MOMLUV3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The gentleman that greets you. I don't remember his name.

Sep 25, 2018

INFINITI of South Bay responded

WOW! Thank you so much for your great review detailing your experience with our staff and facilities at INFINITI of South Bay. We can't thank you enough for your kindness. We are all trying so hard to ensure an exceptional client experience, and when it is recognized and appreciated it means so much to the team. We'll be sure to pass it along. Thank you!

September 24, 2018

Dealership Rating
Employee Rating

eXcellent service On time and courteous service. Waiting area was clean and comfortable. I would recommend this dealer to my network. service was very quick and profes More

by JKPROLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2018

INFINITI of South Bay responded

On time and courteous is something that our service team strives for. Thank you so much for recognizing that your service at INFINITI of South Bay was quick and professional. We have recently remodeled our dealership, and appreciate that you recognize that it's clean and comfortable. Please check our website or your mailbox for current service specials, and thanks for servicing at INFINITI of South Bay.

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