Edson Trujillo | Page 73

INFINITI of South Bay responded

Thank you for your positive review of INFINITI of South Bay and for recognizing the detail we provide on the service we perform. It is concerning to learn that not all customers were wearing masks. We provide masks to customers who do not have their own and are taking special precautions. www.infinitiofsouthbay.com/covid-19/ We take this seriously and are appreciative of the alert. I will personally take this up with my team during our Monday staff meeting tomorrow morning. Thank you for your loyalty and for allowing us to serve you. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Thank you for your positive review of our Service Advisor Edson here at INFINITI of South Bay. We are glad to hear that he provided appropriate detail of the service that would be performed and executed quickly. He works very closely with our Technicians to ensure that service is performed accurately and on-time. Thanks for your recommendation and thank you for your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

What a great review! Thank you for sharing with us and online so that others could learn about your positive experience. First, we appreciate your loyalty to INFINITI of South Bay for your service needs, and to your dedicated Service Advisor Edson. Thank you for recognizing that he is friendly, polite and professional. Being treated right and by someone you can trust makes all the difference. We are pleased to learn that you have found that here with Edson, he is the exceptional! Then second, it's great to hear that you connected with Kas and that he was able to secure the QX50 that you wanted. As with anything new, it takes time to learn. We are pleased that he took the time to review the features and had made himself available should you have further questions. This is the level of service you should expect from INFINITI of South Bay. We look forward to seeing you again. Thank you for your loyalty and your business. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Mr. Harris, Thank you for your positive review and for recognizing our Service Advisors Edson and Everado. They work very hard to ensure complete client satisfaction, so when they see reviews like this posted online, they appreciate it. Glad you repair was completed quickly and that we were able to secure a loaner. We appreciate clients like you and are grateful for your loyalty. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Valeri, Thank you for your positive review and for your confidence in our team. Our Service Advisors and Technicians work hand-in-hand to identify issues, recommend solutions and complete the work quickly and professionally. We will pass your comments along to Edson, and are sure he will be most appreciative. Thank you for your business, and thank you for your loyalty to our team here at INFINITI of South Bay Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Claudia, We appreciate your review and expression of confidence in Edson. Great service is having someone you know you can trust - someone who will go the extra mile to ensure you are taken care of! We are glad to learn that you have found that here at INFINITI of South Bay. Thank you for your positive review and thank you for your loyalty. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We love your energy and excitement about your service here with Edson at INFINITI of South Bay. Edson has an incredible commitment in taking care of his clients. Thanks also for recognizing the amenities we provide. We strive to keep an environment that is as up-scale as the INFINITI brand. We appreciate your business and thank you for your review. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Andy, We greatly appreciate your 5-STAR review and are glad that Edson provided a positive client experience. Thank you for your loyalty, as we are glad to know that you plan to return. Please be sure to check our website for sales and service specials before coming in. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for recognizing our good service and fair pricing here at INFINITI of South Bay. We build our business on what is right for the customer every time. Loyalty and commitment is what makes it work, and please know that you can count on that from us every time. I personally thank you for allowing us to serve you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We apologize that you were not notified of your repairs. It is our process to review any work to be done with our client prior to service, and to notify them along the way as repairs or maintenance are completed. Edson is an exceptional Service Advisor who follows protocol, so we are confused how this miscommunication could have happened. We also provide a complimentary hand wash and vacuum with any service, unless it was raining. If this was the case, please bring your vehicle back for this service. And, if you'd like us to assist with your key fob, any one of our service advisors should be able to help. Please give us another chance to address your concerns. Thank you, Carlos Robles INFINITI of South Bay Service Manager