Edson Trujillo | Page 12

INFINITI of South Bay responded

Will, Thank you so much for this truly glowing 5-star review! To be called the 'hallmark of client satisfaction, service, and expertise' is the highest compliment we could ever receive, and it serves as a powerful validation of the commitment our entire team makes every single day. We are especially honored by your dedication to INFINITI of South Bay for over seven years. Your loyalty means the world to us, and it is customers like you who inspire us to continue delivering the absolute best in customer care and service satisfaction. Thank you again for taking the time to share your wonderful experience. We look forward to serving you for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kylah, Thanks for the great feedback! We've been looking for you, but can't seem to find your name in our system—it might be under a different name or spelling. We apologize if we missed our usual process of confirming your email and phone number when you checked in. To fix this for your next visit, please let your Service Advisor know the details you included in your review. We want to make sure we remove any old contact info and capture your current information so everything is accurate! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave us this Five-Star review Isabel! We are delighted to hear that you are very satisfied with your service visit and truly appreciate your recognition of Edson. We agree that he is a valuable and highly knowledgeable member of our team, and we will be sure to share your kind words with him. Thank you for your business and continued loyalty to our dealership. We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you very much for your feedback and for awarding us a 4-star review. We are delighted to know that you trust us for what matters most—ensuring your car’s major issues are diagnosed and repaired correctly. We agree that for complex repairs, the expertise of our factory-certified technicians and specialized diagnostic tools is indispensable. We want to assure you that every service we provide, regardless of size, is an investment in your vehicle’s long-term reliability and resale value. Here is why utilizing our service center for all maintenance provides superior value: Preventative Expertise: The same master technicians who solve those major issues are the best ones to perform your routine oil change or fluid flush. They know exactly what to look for and can catch minor issues before they escalate into the costly, major repairs you rely on us to fix. Routine maintenance is proactive protection. Genuine INFINITI Parts: Our pricing reflects the use of Genuine INFINITI Parts, which are engineered specifically for your vehicle, ensuring optimal performance and maintaining your warranty protection. Value Programs: We frequently offer service specials and coupons for routine maintenance items, and we are committed to being competitive. We invite you to speak with your Service Advisor to explore these offers and compare pricing for your next visit. We are focused on delivering not just a repair, but complete peace of mind. We appreciate your business and hope to demonstrate the value of our comprehensive service on your next routine maintenance visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We’re thrilled to hear that Edson made your visit smooth and efficient, from check-in to setting expectations and getting your vehicle back to you quickly. A “10 out of 10” experience is exactly what we strive for, and we’re so glad we delivered that for you and your wife. We truly appreciate your recommendation and look forward to welcoming you and your family back to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re delighted to hear that working with Edson has been such a positive experience. His communication, attentiveness, and upbeat attitude truly make a difference, and we’re proud to have him on our team. We’ll be sure to share your kind words with him. We appreciate your trust and look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Alex! Thank you so much for making the extra drive to see us! We truly appreciate your loyalty and the trust you place in our team. It means a lot to know that our service makes the trip worthwhile, we’ll always do our best to keep it that way Looking forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks so much for sharing your positive experience! We’re glad we could help with a loaner and that your service was completed just as expected. It’s wonderful to hear that you trust us for all your service needs, we really appreciate your loyalty. Don't forget to check back on our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re glad to hear our service representatives are always available and knowledgeable, and making sure our guests get the help they need is always our goal. Looks like we must have run out of snacks during your visit, but next time be sure to check with our receptionist, she'll restock them for you! We really appreciate your feedback and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay