Edgar Rojo
Edgar Rojo at Covert Cadillac Bee Cave
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Edgar Rojo

Sales Manager

Covert Cadillac Bee Cave

16501 Sweetwater Village Drive Building 2
Austin, TX 78738

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4.2
6 Reviews
4.2

6 Reviews

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6 Reviews of Edgar Rojo

October 11, 2024

Dealership Rating
Employee Rating

Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2024

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

September 22, 2024

Dealership Rating
Employee Rating

Great service, not pushy, wanted to make sure my interests were taken care of. Honest More

by steven.poitras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

Sep 23, 2024

Covert Cadillac Bee Cave responded

Steven, Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team at Covert Cadillac Bee Cave. Providing honest, attentive service is our priority, and we’re glad you felt your interests were well taken care of. If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 20, 2024

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Employee Rating

Our salesman Aron was fantastic! He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was More

by MINDO0620
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachel Deck, Arron Deck

Sep 23, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that Aron provided you with fantastic service and made your vehicle purchase smooth and quick at Covert Cadillac Bee Cave. It's also great to know that our finance team made a positive impression. We truly appreciate your support and look forward to welcoming you back for your next vehicle purchase. Enjoy your new ride!

September 10, 2024

Dealership Rating
Employee Rating

Very nice atmosphere with very courteous sales team With a very comfortable wedding lounge there. More

by harrisk808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Gordon

Sep 11, 2024

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the atmosphere at Covert Cadillac Bee Cave and found our sales team to be courteous. We're also glad you appreciated our comfortable lounge area. Creating a welcoming and pleasant experience for our customers is a top priority, so your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

September 03, 2024

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Employee Rating

We called ahead to confirm the car was still available. When we arrived, the car was parked out front waiting for us. Anthony and his sales manager came out to greet us. The manager stepped away and An More

by Carlos Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Trujillo , Christian Rupp

Sep 03, 2024

Covert Cadillac Bee Cave responded

Carlos, Thank you so much for your wonderful review! We're thrilled to hear that your visit to Covert Cadillac Bee Cave went smoothly and that Anthony provided you with excellent information and a hassle-free experience. It’s great to know that the car was ready and waiting for you, and that our team was able to work out a deal quickly and efficiently. We truly appreciate your recommendation and look forward to assisting you again in the future. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thanks again for choosing us!

September 02, 2024

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Employee Rating

First time car buyer the dealership was great and had what I was looking for. Alex made it easy for me had every answer to the questions I had about the car. He made it a not so boring day at the dealer More

by milio32aguilar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2024

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that your first car buying experience at Covert Cadillac Bee Cave was so positive and that Alex made it both informative and enjoyable. It’s great to know he was able to answer all your questions and make the process smoother for you. We’ll be sure to let Alexander know about your kind words, and we look forward to seeing you again for your next visit!

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