Edgar Cervera

I purchased a 2024 Toyota Sienna from this dealership and I am posting this because they have gone completely silent after failing to honor every commitment made during the sale. Read this before you buy fro I am posting this because they have gone completely silent after failing to honor every commitment made during the sale. Read this before you buy from them. Day 1: I drove 3.5 hours from the Dallas area after negotiating a $500 price reduction via text with my salesman. I arrived at 9AM with cashier's checks in hand. Upon inspecting the vehicle, I found a cracked bumper and a broken grill held together with zip ties — damage that had never been disclosed. I was ready to walk away entirely. The sales team assured me that both the bumper AND the grill would be fully repaired, and that they would arrange delivery to Dallas once the repairs were complete. Based on that commitment, and only that commitment, I agreed to move forward. I then sat in that showroom for six hours while they deliberated. Two of those hours were spent waiting on a finance manager who was visibly sitting in his office — I walked in to check on him three separate times. I finally signed paperwork at 2:30PM having lost an entire workday, not the half-day I had planned, and drove 3.5 hours back to Dallas. The van wasn't mine to take — repairs still needed to happen first. Week 2: My salesman texted to say the van was ready but had no formal delivery plan — his idea was an informal trip with a friend, no confirmed date or time. I agreed to make the 4-hour drive to pick it up myself, but only on the condition that the dealership covered my travel expenses. My salesman agreed. That agreement is the only reason I made a second trip. Due to a recent hailstorm, rental car availability in the area was extremely limited. I had to Uber across McKinney just to find one. I drove 4 hours in Friday traffic and arrived at 8PM. What I found was infuriating — only the bumper cover had been replaced. The broken grill with the zip ties had been reinstalled exactly as before. My salesman wasn't even there and had not mentioned he wouldn't be. I have photos of the zip-tied grill from both visits. After confronting the staff, they agreed I would take the van, they would mail me the grill part, I would cover local installation, and they would honor the $200 travel reimbursement already agreed to with my salesman. I accepted and left. That was Friday. I have since sent a formal email to sales management documenting everything. Complete silence. No tracking number for the part. No confirmation on the check. No response whatsoever. I have full documentation — text messages, photos, and receipts. This is the worst vehicle purchase experience of my life. Do not buy from this dealership. More

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Yay coffee long wait, dealer prices. 300 for spark plugs 50$ online for diy which is easy with a couple tools 300 for spark plugs 50$ online for diy which is easy with a couple tools More

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Please save yourself the time and money and avoid this dealership like the plague. I recently purchased a used vehicle here and immediately had it inspected from an unbiased 3rd party. To my dismay, there dealership like the plague. I recently purchased a used vehicle here and immediately had it inspected from an unbiased 3rd party. To my dismay, there was almost $6k worth of issues that needed to be addressed. Here is a list of items that were wrong… - metal to metal brake pads - 4 bald tires - deteriorating motor mounts - engine hose leaks - no clutch fluid - bad brake fluid - worn serpentine belt This isn’t even the entire list! When I brought this to the dealers attention, I was completely shut down. They just kept saying that there was nothing wrong with the car and that I was essentially being lied to by Honda. I had video evidence showcasing the deteriorating motor mounts, as well as the 2mm brake pads, worn serpentine belt, and engine leaks. Clearly that wasn’t enough for them… This has got to be the worst dealership that I have ever worked with! Rather than fix their mistake, they would prefer to screw over a paying customer. It’s absolutely insane that they wouldn’t address safety concerns and just admit to having sold a car that needed work done before it should have ever left the lot. Now I have a car that I don’t feel safe to drive unless I dump a bunch of money into it that I shouldn’t have to. This place deserves negative stars and I wish that I could give them that. I hope that I at least save one person from making the mistake of purchasing from here. No one should have to go through this. Update** After being told to reach out to the preowned Manager, this is the useless response that I received… Dear Buyer, “Thank you for taking the time to share your concerns regarding your vehicle purchase from Toyota of North Austin. I understand your frustration with the condition of the vehicle upon purchase, especially regarding the rear brakes. Our team has thoroughly inspected the vehicle in question after it was brought back. We found that the vehicle is in normal working condition for its age and mileage, and all systems are functioning as expected. While we strive to ensure that all our vehicles meet our standards before they leave our lot, we must respectfully decline to perform any additional work on this vehicle. We appreciate your understanding that with used vehicles, conditions can vary based on their history and wear. Thank you for bringing this to our attention, and we hope you continue to enjoy your vehicle. If you have any other questions or need further clarification, please feel free to reach out.” Best regards, If I could post a video to show, I would. Bottom line… don’t waste your money/time here. They are crooks. More

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