Eddie Triplett

A couple of months ago I bought my wife a car from Lexus of Chattanooga. In the process, I found out that capital Toyota was owned by the same people. Since I want to buy a Tacoma, I intended to go there of Chattanooga. In the process, I found out that capital Toyota was owned by the same people. Since I want to buy a Tacoma, I intended to go there because the service I got at Lexus of Chattanooga was outstanding. But the two are like night and day. I went to the website and started looking at Tacomas available and pricing, as well as incentives. Of course, you can't get any information without giving your contact info, so I did. I was contacted by a representative and I explained clearly that it would be several months before I was ready to buy, having just bought one car. No problem so far. Then a few weeks ago I get an email from her saying since I haven't bought anything they are going to delete my file. Hmmm, I explained previously that it would be a while and went to the trouble of giving them my information, but now they want to delete it all because I haven't bought anything yet. Not good customer service. So I reply to the email that it is fine for them to delete it since I won't be buying from them. I will now go to North Georgia Toyota. I get a reply with the old excuse that the computer did it. I have some experience in sales. I would NEVER leave customer relations to a computer. I have no desire to work with any business that leaves customer relations to a computer. I found the email for the general manager and emailed him simply to tell him how and why he lost a customer. I gave the details, and more, listed above. I didn't want anything from them at that point, I just felt it was right to tell them why they ran off a customer. But the response I got made it even worse. The GM didn't contact me back. He had one of his assistants do it! The assistant wanted to "fix" things. Well, if there was any hope it would have been if the guy I sent the email to responded, not one of his subordinates. At that point there was no hope for getting my business. North Georgia Toyota here I come. More

Report | Print

Aaron was very helpful and timely. He was very helpful even after we bought the suv He was very helpful even after we bought the suv More

Report | Print

Best xp I’ve had at a dealer. Guys were straight to nice and it pushy at all Guys were straight to nice and it pushy at all More

Report | Print

Curry did a fantastic job getting us settled into our new car. Super friendly and met all of our needs. car. Super friendly and met all of our needs. More

Report | Print

I have loved dealing with Capital Toyota! Curry has been the biggest help with car shopping when my husband and I were looking for his truck! He made it an easy process, was completely honest Curry has been the biggest help with car shopping when my husband and I were looking for his truck! He made it an easy process, was completely honest with us and really tailored everything to find our perfect match! He truly went above and beyond! Will definitely be seeing him again when it’s time for myself to trade in! Highly recommend him! More

Report | Print

This is the best place in the country to buy a vehicle hands-down. From the top to the bottom, it was a pleasant experience purchasing my 2023 Tacoma Trd off-road hands-down. From the top to the bottom, it was a pleasant experience purchasing my 2023 Tacoma Trd off-road More

Report | Print

Awesome dealership first dealership I’ve ever encountered or used over the years would not ever take it anywhere else or used over the years would not ever take it anywhere else More

Report | Print

I’ve been doing business with them sence 1982 being good to my family and very good service all those years. I would tell anyone to go to them for anything a car or service. to my family and very good service all those years. I would tell anyone to go to them for anything a car or service. More

Report | Print

Absolutely outstanding service. Capital Toyota, Trevor and the whole team made the process extremely easy. and the whole team made the process extremely easy. More

Report | Print

Jeremy is top notch! I went in with a number in mind, we found the vehicle, fiddled with the numbers and an hour later I was driving home. found the vehicle, fiddled with the numbers and an hour later I was driving home. More

Report | Print