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Eddie Rodriguez
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Eddie Rodriguez
Service Manger
Diamond Chevrolet of San Bernardino
909 W 21st Street
San Bernardino, CA 92405
24 Reviews
24 Reviews
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24 Reviews of Eddie Rodriguez
November 24, 2024
Took 45 minutes to drop my car off and 45 minutes to pick it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are the same, but I felt the cost of my repair was excessive. My car had additional issues that I don’t recall having the very same day I picked it up. Another thing that was disappointing was the condition of my car when I got it back. I brought it in clean as can be and when I picked it up after seven days, it was filthy. I don’t feel they respected my car. Unfortunately, this was the closest dealer to me due to transportation back home. I wasn’t happy with their service when it was Crest Chevrolet and the quality hasn’t changed. Unless I’m forced to, I don’t wish to return. More
by barenmind@aol.com
Verified CustomerOther Employees Tagged: Eddie Brady
November 20, 2024
I been going to this dealer for about 2 years for my services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil change. They didn’t take responsibility and the manager was beyond rude about it. Telling me it could be “since my car was a 2021 with 94,000 miles” that it was old! And would be charged $700 to fix. Made me wait for hours to simply tell me they are not responsible nor would try to open it since “I didn’t let them know the minute I got the car my hood wasn’t opening”. I didn't think I need to check if an oil change is done correctly or inspect my entire car if they broke something after a service. Need to really train your management team. I will be driving to a different dealer although it’s a bit farther but I will not take that rudeness. More
by SONIKV15
November 09, 2024
They are very helpful to let us know about recalls on both our car's both our car's More
by CFSANCHEZ5129
Other Employees Tagged: Eddie Brady, Evelyn Rivera , Nathan Cooke
November 07, 2024
Friendly staff and service is generally very quick. They explain charges thoroughly so there are no surprise charges. I appreciate having this location as an option to service my car. They explain charges thoroughly so there are no surprise charges. I appreciate having this location as an option to service my car. More
by BMARTIN2604
Other Employees Tagged: Eddie Brady, Evelyn Rivera , Nathan Cooke
October 30, 2024
Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! service and they fixed my chevy volt within days!!! More
by jonathancaldwell808
Other Employees Tagged: Luis Rojas, Jason Johnson, Elizabeth Ornelas, David De La Mancha, Duc Nguyen, Eddie Brady, Evelyn Rivera , Nathan Cooke, Sean Henderson
October 25, 2024
The customer service is fine but your service department and your cashier are terrible I never going back there again and your cashier are terrible I never going back there again More
by bonita_rosas12
Other Employees Tagged: Karl Bomar, Eddie Brady, Evelyn Rivera , Nathan Cooke
October 24, 2024
Good service on a couple of recall items. One recall corrected but the other was not in stock and needs to be ordered. One recall corrected but the other was not in stock and needs to be ordered. More
by getjoelewis
Other Employees Tagged: Eddie Brady, Evelyn Rivera , Nathan Cooke
October 18, 2024
Workers at the service department are very knowledgeable and treat customer very well with respect . and treat customer very well with respect . More
by Mrodeh
Other Employees Tagged: Eddie Brady, Evelyn Rivera , Nathan Cooke
October 12, 2024
Dealership was an ok experience although I could not afford the repair that my vehicle needed. Communication was not like I expected because I had to call for updates. Overall when I have other services afford the repair that my vehicle needed. Communication was not like I expected because I had to call for updates. Overall when I have other services completed this dealership is great More
by ALGCRUZ76
Other Employees Tagged: David Taylor
October 03, 2024
It was a pleasant experience. I walked in they took my information. They took my car back and had my full service done within an hour. Highly recommend these guys. I walked in they took my information. They took my car back and had my full service done within an hour. Highly recommend these guys. More
by CHASE.NELNICK
Other Employees Tagged: Eddie Brady , Nathan Cooke, David Taylor
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