Eddie Rodriguez
Service Manger
Diamond Chevrolet of San Bernardino
909 W 21st Street
San Bernardino, CA 92405
29 Reviews
Write a Review29 Reviews of Eddie Rodriguez
December 28, 2024
The service tech said he would accept my Chevrolet coupon for service and then he said just bring it when you pick up your vehicle and then he wouldn’t accept it because it was from another Chevy dealer I th for service and then he said just bring it when you pick up your vehicle and then he wouldn’t accept it because it was from another Chevy dealer I thought Chevrolet was chrevrolet bad experience and Intold him that’s why Ingo to the other dealer this place always gives me nuts and bad experience More
Other Employees Tagged: Eddie Brady
December 24, 2024
I was able to get my side view mirror replaced at the price & time frame that was promised! price & time frame that was promised! More
Other Employees Tagged: Karl Bomar, Eddie Brady
December 23, 2024
Service manager never answered the phone for voicemail is full manager of the store voicemail is full none of them ever delete their voicemails to get in contact with him very unhappy with service there last full manager of the store voicemail is full none of them ever delete their voicemails to get in contact with him very unhappy with service there last year was great service this year’s horrible my truck’s been sitting there for three months no one ever gets back to me what’s gonna get done to it or if it is More
Other Employees Tagged: Luis Rojas, Jason Johnson, Eddie Brady
December 19, 2024
Great service, and customer kindness. Great attitude when working with customers. they always have smiles on their faces Great attitude when working with customers. they always have smiles on their faces More
Other Employees Tagged: Karl Bomar, Eddie Brady , Evelyn Rivera
December 07, 2024
A 2 hour service turned into 2 days and over $550 dollars. Had a salesman bug text and pressure me. dollars. Had a salesman bug text and pressure me. More
Other Employees Tagged: Eddie Brady , Evelyn Rivera
November 24, 2024
Took 45 minutes to drop my car off and 45 minutes to pick it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are the same, but I felt the cost of my repair was excessive. My car had additional issues that I don’t recall having the very same day I picked it up. Another thing that was disappointing was the condition of my car when I got it back. I brought it in clean as can be and when I picked it up after seven days, it was filthy. I don’t feel they respected my car. Unfortunately, this was the closest dealer to me due to transportation back home. I wasn’t happy with their service when it was Crest Chevrolet and the quality hasn’t changed. Unless I’m forced to, I don’t wish to return. More
Other Employees Tagged: Eddie Brady
November 20, 2024
I been going to this dealer for about 2 years for my services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil change. They didn’t take responsibility and the manager was beyond rude about it. Telling me it could be “since my car was a 2021 with 94,000 miles” that it was old! And would be charged $700 to fix. Made me wait for hours to simply tell me they are not responsible nor would try to open it since “I didn’t let them know the minute I got the car my hood wasn’t opening”. I didn't think I need to check if an oil change is done correctly or inspect my entire car if they broke something after a service. Need to really train your management team. I will be driving to a different dealer although it’s a bit farther but I will not take that rudeness. More
November 09, 2024
They are very helpful to let us know about recalls on both our car's both our car's More
Other Employees Tagged: Eddie Brady , Nathan Cooke, Evelyn Rivera
November 07, 2024
Friendly staff and service is generally very quick. They explain charges thoroughly so there are no surprise charges. I appreciate having this location as an option to service my car. They explain charges thoroughly so there are no surprise charges. I appreciate having this location as an option to service my car. More
Other Employees Tagged: Eddie Brady , Nathan Cooke, Evelyn Rivera
October 30, 2024
Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! service and they fixed my chevy volt within days!!! More
Other Employees Tagged: Luis Rojas, Jason Johnson, Elizabeth Ornelas, David De La Mancha, Duc Nguyen, Eddie Brady , Nathan Cooke, Sean Henderson, Evelyn Rivera