Eddie Contreras
Eddie Contreras at Royal Kia
Refer Me

Eddie Contreras

Service Advisor

Royal Kia

4333 E. Speedway
Tucson, AZ 85712

Contact Me
4.5
26 Reviews

Dealership Experience

15 yrs, 3 mos

Industry Experience

15 yrs, 3 mos

Languages Spoken

English English

4.5

26 Reviews

Write a Review

26 Reviews of Eddie Contreras

December 01, 2024

Dealership Rating
Employee Rating

Kia on Speedway is the best place to go for service to sales Great customer sevice More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Royal Kia responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with both our service and sales teams at Royal Kia. We truly appreciate your kind words about our customer service. We look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

December 20, 2023

Dealership Rating
Employee Rating

On December 19, 2023, I had my vehicle serviced for a recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and More

by Paelyb
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 21, 2023

Royal Kia responded

Paelyb, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Dec 22, 2023

Royal Kia responded

Hi - we are very sorry to hear about these issues and would like to discuss some options for you. We do not see anyone in our system that has your profile name or that specific service work done with the advisor Eddie. Can you please reply directly to the manager Matt to let us know who you are so we can get things corrected for you? Matt can be reached at mmoore@royaltucson.com or 520-320-3609 or 520-790-4132

November 26, 2023

Dealership Rating
Employee Rating

I started with the service department. The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then More

by shelanalong1957
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Humberto "Beto" Rodriguez, Matt Moore , Carlos Elias, Steven Saul

Nov 28, 2023

Royal Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

June 23, 2023

Dealership Rating
Employee Rating

This is my third Kia. I Bragg to my friends, family about my satisfaction of Kia cars. Another thing that keeps me with Kia is the service when I bring my car in. You feel More

by Adventurous Janet
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jesus Camargo , Ethan Blake, Steven Saul

Jun 26, 2023

Royal Kia responded

Janet, thank you so much for taking the time to share your kind words about your experience at Royal Kia! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 15, 2023

Dealership Rating
Employee Rating

This was my third car purchase from KIA Royal in the past 5 years. All were professional and pleasurable experiences. There ae other Kia dealers in Tucson, i would never consider then. More

by Zcmeyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jesus Norzagaray

Mar 16, 2023

Royal Kia responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 16, 2023

Dealership Rating
Employee Rating

This dealer, is one of the best based on my opinion and experience, overall the employees are really good and take good care of you and very well trained and they appreciate and are very considerate on eve More

by Albert-cot97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Humberto "Beto" Rodriguez , Jose Arnold, Dylan Swanson

Feb 17, 2023

Royal Kia responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 11, 2023

Dealership Rating
Employee Rating

Jesus was great. Knew the car. It was a quick and easy process and he took care of my concerns. Job well done More

by Shane.a.perez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Humberto "Beto" Rodriguez , Lea Ellsworth, Jesus Norzagaray

Feb 14, 2023

Royal Kia responded

Thank you for your review! I'm glad to hear that you had a positive experience with Jesus. Please let me know if you have any questions. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 02, 2023

Dealership Rating
Employee Rating

Top notch in all respects. Great experience with sales and service personnel. And, the car has been great! More

by tdorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isis Brown

Feb 03, 2023

Royal Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

November 23, 2022

Dealership Rating
Employee Rating

Worse service in-take experience I've seen in over 20 years of owning diverse vehicles. Jim Click is much better. More

by DCFlow
Recommend Dealer
No
Nov 25, 2022

Royal Kia responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

November 11, 2022

Dealership Rating
Employee Rating

This is the best dealership to work with. Everyone from Sales to service have been spot on! Not to mention that my new car, second with this dealership, is absolutely amazing!! 10 Stars! More

by miyalynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Nooter , T.J. Bjork

Nov 14, 2022

Royal Kia responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

1

Dealership Inventory (336 Vehicles)

used 2023 Kia K5 car, priced at $25,640
2023 Kia K5
used
Glacial White Pearl exterior
Automatic
Front-wheel Drive
used 2018 Toyota Camry Hybrid car, priced at $22,990
2018 Toyota Camry Hybrid
used
Ruby Flare Pearl exterior
CVT
Front-wheel Drive
new 2025 Kia Niro car, priced at $33,640
2025 Kia Niro
new
Gray exterior
Automatic
Front-wheel Drive
used 2023 Nissan Altima car, priced at $20,470
2023 Nissan Altima
used
Gun Metallic exterior
CVT
Front-wheel Drive
used 2018 Buick Regal Sportback car, priced at $19,690
2018 Buick Regal Sportback
used
Smoked Pearl Metallic exterior
Automatic
Front-wheel Drive
new 2025 Kia K5 car, priced at $31,740
2025 Kia K5
new
Runway Red exterior
Automatic
Front-wheel Drive