Matt Moore

I was visiting my mother in Vegas with my husband because we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing th we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing that was due and just was to afraid to keep driving it any longer like that after our trip to mom's. Matt Moore the service manager was kind enough to put me in a loaner and gave me a peace of mind. Jennifer my service advisor was wonderful very professional, and kind as well. She was able to give me information of what my vehicle needed and after a few test drives the technician was able to determine what the clunky noise was. After driving my vehicle yesterday it drives alot smoother and I feel a lot safer. I appreciate all the patience, understanding,and compassion that was given and always is given for me and my husband here at Royal Kia. I would like to thank everyone at Royal Kia for making such a stressful situation turn into me having a peace of mind that things will be ok at the end of it all. It's true they do treat you like FAMILY and that in itself I would like to thank EVERYONE at Royal for a great visit and giving EMPATHY when needed. I LOVE ROYAL!!! My sincere thank you. The Morris's 😇 More

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Jesus was professional, &extremely helpful in my quest to purchase a quality vehicle. He was fun, funny, engaging and best of all low pressure. I would definitely recommend Jesus And Royal to anyone looking purchase a quality vehicle. He was fun, funny, engaging and best of all low pressure. I would definitely recommend Jesus And Royal to anyone looking to purchase a vehicle! More

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My name is Chris Morris and jjust wanted to take the time to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very profe to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very professional and down to earth. My vehicle is always taken care of. The service is always top notch!!! Thank you to everyone for making it always a great experience. See you all back in August 😎 More

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This is the 2nd time in two years, my 2023 Telluride has had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media function had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media functions, cameras, alert sensors and a Terrible Static blast that can’t be turned off WITHOUT stopping and turning motor off and restarting car. Matt Moore, Service Manager, was great both times doing what he could to help resolve the issue in both cases. He is who keeps me loyal to KIA. I DO HOPE, the issue has finally been resolved and I can continue supporting Royal Kia. Thank you Matt. .. and KIA. More

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Jake Nooter and Nicole were phenomenal in helping us find the right car. They made the whole process very smooth and easy. 10/10 would recommend the right car. They made the whole process very smooth and easy. 10/10 would recommend More

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Absolutely love working with William and Jesus at the Kia store on Speedway/ Columbus in Tucson! They are diligent, honest, and fun to work with. Too bad all salesman can’t be like them! That dealership is a store on Speedway/ Columbus in Tucson! They are diligent, honest, and fun to work with. Too bad all salesman can’t be like them! That dealership is also a lovely place both clean, comfortable and generally a nice place to be. Keep up the good work.. More

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Matt tried to appease me after an unfortunate incident with my vehicle. At first, there was no communication from Royal Kia - I had to keep calling about the situation, then Matt stepped up and offered a with my vehicle. At first, there was no communication from Royal Kia - I had to keep calling about the situation, then Matt stepped up and offered a couple of option s and insisted I could take my time deciding what I wanted to do. He was professional and customer service oriented enough to tell me I could contact him directly with any problems or questions regarding the situation. Thank you. More

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I accidentally booked my service appointment at the wrong location and Matt Went out of his way to Fit me in on his busy service schedule. Thanks Matt location and Matt Went out of his way to Fit me in on his busy service schedule. Thanks Matt More

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He claimed that he does not represent kia he works for royal. Cant get anything accomplished on the kia recalls. Did not offer me another car just told me to bring my one and only car to him and he wou royal. Cant get anything accomplished on the kia recalls. Did not offer me another car just told me to bring my one and only car to him and he would get around to it sometime between now and the 20th of december 2023. So with this being a kia recall to park my car and not drive it and tell me he cant help me with another car just bring your car here and stay stranded because thats what kias recall is. I dont even know what to say More

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I started with the service department. The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then directed to Steve Saul in sales. Without the hype or pressure, he tirelessly and compassionately helped me get into a vehicle that suited my needs and budget. A shout out to Beto his general manager that helped behind the scenes to help me also. Thank you all. More

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