Dwight Phillips | Page 19

I had an appointment for an oil change tire rotation on December 23, 2023. (advisor Dwight Phillips ) When I got the bill for my service it says I requested the premium General Motors service. I didn't req December 23, 2023. (advisor Dwight Phillips ) When I got the bill for my service it says I requested the premium General Motors service. I didn't request anything so when I tried to present a coupon for either the 79.95 or 89.95 service I was informed that that I got the premium service even though I did not request it and I wasn't informed that they were just going to give me the higher service that I probably didn't need and then I had to eat the bill for $133 when I probably could've been paying $85. So I'm really annoyed that you guys just charged me for the premium service without letting me see my options and I went into paying for my service blindly because I thought I was just getting a regular oil change tire rotation, so I think it's pretty screwed up on your service people to put on my bill that I requested the premium general motor service when I didn't I wasn't even given the option. I don't get understand what how you guys just charged me for the highest service without my consent. And even after I followed up with the service department a week later, I still have yet to hear back from anybody at performance Buick GMC. More

by tae6 Verified Customer Verified Customer

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Service personnel are friendly, polite and helpful. Also, I trust and appreciate the quality skills of the mechanics. Also, I trust and appreciate the quality skills of the mechanics. More

by EEKAELLIOTT Verified Customer Verified Customer

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