Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

Contact Me
4.8
335 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

10 yrs, 4 mos

Languages Spoken

English English

4.8

335 Reviews

Write a Review

335 Reviews of Michael Thorn

April 15, 2026

Dealership Rating
Employee Rating

Junior at Performance Buick GMC made my first service experience easy and stress-free. Super helpful, professional, and great communication. Highly recommend! More

by rmarosy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Junior - 5 stars

April 02, 2026

Dealership Rating
Employee Rating

Always kind and courteous and a pleasure to work with. Communication is robust and getting answers is appreciated. More

by MJFETHERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips

Apr 02, 2026

Performance Buick GMC responded

We are so thankful to have you as a customer and for the great review! It is our pleasure to hear about your positive experiences with our service team. We strive for excellence and we sincerely appreciate being your dealership of choice. Thank you!

March 29, 2026

Dealership Rating
Employee Rating

Great experience. I was in and out..afterwards they wash my car and give me my keys. More

by SAMUELS.REGINALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

March 28, 2026

Dealership Rating
Employee Rating

Service department took us right away. They found the issue and fixed it quickly. We had the vehicle back later the same day. Everyone was pleasant and easy to deal with. More

by rrosenhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 27, 2026

Dealership Rating
Employee Rating

Excellent customer service. My service advisor Junior was very professional and kept me informed of every step of the process while my vehicle was being repaired. They provid More

by Cazafco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 27, 2026

Dealership Rating
Employee Rating

The service department is outstanding. They are courteous, efficient and friendly. I highly recommend them for all your maintenance concerns! More

by ROB@MAGNOTTALLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 27, 2026

Dealership Rating
Employee Rating

Customer service was excellant wait time was nice because of the sitting area. Will be back for next Maintenance More

by JANISA1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 22, 2026

Dealership Rating
Employee Rating

Excellent, courteous service. Did not oversell to try and add additional service. Car was ready on time. More

by JOHN.MACKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Performance Buick GMC responded

Thank you, John, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

March 10, 2026

Dealership Rating
Employee Rating

Great job they kept there word on getting me out in time to pick up my kids More

by SCOTTANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Performance Buick GMC responded

Thank you, Scott, for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

February 22, 2026

Dealership Rating
Employee Rating

Fantastic services, great work, service manager was super nice and helpful. Did everything i needed More

by ME27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

1
...

Dealership Inventory (278 Vehicles)

used 2024 Chevrolet Silverado 1500 car, priced at $46,900
2024 Chevrolet Silverado 1500
used
Red exterior
Automatic
Four-wheel Drive
new 2026 GMC Yukon car, priced at $102,710
2026 GMC Yukon
new
Glacier White Tricoat exterior
Automatic
Four-wheel Drive
new 2026 Buick Encore GX car, priced at $30,865
2026 Buick Encore GX
new
Ocean Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 GMC Canyon car, priced at $47,665
2026 GMC Canyon
new
N/A exterior
Automatic
Four-wheel Drive
new 2026 Buick Enclave car, priced at $65,710
2026 Buick Enclave
new
ocean blue metallic exterior
Automatic
All-wheel Drive
new 2026 Buick Envision car, priced at $48,600
2026 Buick Envision
new
Carbon Flash Metallic exterior
Automatic
All-wheel Drive