Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

Contact Me
4.8
341 Reviews

Dealership Experience

5 yrs

Industry Experience

10 yrs, 5 mos

Languages Spoken

English English

4.8

341 Reviews

Write a Review

341 Reviews of Michael Thorn

May 07, 2026

Dealership Rating
Employee Rating

The entire service department is extremely welcoming and helpful I couldn't ask for better treatment. More

by BRIANDEJESUS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Steven

May 05, 2026

Dealership Rating
Employee Rating

Unwilling to honor warranty and fix faulty transmission. Kept work vehicle for 2 weeks and then said GM won’t warranty. Bought another dealership and they are doing the right thing to resolve the issue. Tot More

by INFO@RISSLANDDOOR.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Pierre

May 03, 2026

Dealership Rating
Employee Rating

The service was very good, and staff are polite. Overall good experience at the dealership More

by ADOLFO.CHEONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 26, 2026

Dealership Rating
Employee Rating

People on the phone weren’t super nice while setting up the appointment. Eddie was great and so was the service guy, Mike I believe. Selected drop off and pickup and my car was not returned the same day, More

by CTSOMBANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Eddie

Apr 27, 2026

Performance Buick GMC responded

Thank you for taking the time to write us a review. We apologize for the inconveniences. Your feedback is greatly appreciated as we use it to better our customer service for the future. Thank you again!

April 19, 2026

Dealership Rating
Employee Rating

Excellent Service , Brian G from Sakes, and Mike in Service are excellent employees. Eddie in service was extremely helpful!!! More

by KATMILLER1022
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gauthier

Apr 19, 2026

Performance Buick GMC responded

Thank you so much for writing us such a kind review. We are so happy to hear about your experience with our employees. We look forward to seeing you for future visits!

April 18, 2026

Dealership Rating
Employee Rating

I love the way they treat me as a customer they are always very helpful and help me with good customer service More

by lovelye007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you have had such positive experiences at our location.

April 15, 2026

Dealership Rating
Employee Rating

Junior at Performance Buick GMC made my first service experience easy and stress-free. Super helpful, professional, and great communication. Highly recommend! More

by rmarosy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Junior - 5 stars

Apr 18, 2026

Performance Buick GMC responded

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Junior. We appreciate your business and wish you many safe miles!

April 02, 2026

Dealership Rating
Employee Rating

Always kind and courteous and a pleasure to work with. Communication is robust and getting answers is appreciated. More

by MJFETHERMAN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips

Apr 02, 2026

Performance Buick GMC responded

We are so thankful to have you as a customer and for the great review! It is our pleasure to hear about your positive experiences with our service team. We strive for excellence and we sincerely appreciate being your dealership of choice. Thank you!

March 29, 2026

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Employee Rating

Great experience. I was in and out..afterwards they wash my car and give me my keys. More

by SAMUELS.REGINALD
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

March 28, 2026

Dealership Rating
Employee Rating

Service department took us right away. They found the issue and fixed it quickly. We had the vehicle back later the same day. Everyone was pleasant and easy to deal with. More

by rrosenhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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