Jacob Stevenson
Jacob Stevenson at Performance Buick GMC

Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9
102 Reviews
4.9

102 Reviews

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102 Reviews of Jacob Stevenson

May 07, 2026

Dealership Rating
Employee Rating

The entire service department is extremely welcoming and helpful I couldn't ask for better treatment. More

by BRIANDEJESUS50
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Steven

May 03, 2026

Dealership Rating
Employee Rating

The service was very good, and staff are polite. Overall good experience at the dealership More

by ADOLFO.CHEONG
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

April 26, 2026

Dealership Rating
Employee Rating

People on the phone weren’t super nice while setting up the appointment. Eddie was great and so was the service guy, Mike I believe. Selected drop off and pickup and my car was not returned the same day, More

by CTSOMBANOS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Eddie

Apr 27, 2026

Performance Buick GMC responded

Thank you for taking the time to write us a review. We apologize for the inconveniences. Your feedback is greatly appreciated as we use it to better our customer service for the future. Thank you again!

April 15, 2026

Dealership Rating
Employee Rating

Junior at Performance Buick GMC made my first service experience easy and stress-free. Super helpful, professional, and great communication. Highly recommend! More

by rmarosy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Junior - 5 stars

Apr 18, 2026

Performance Buick GMC responded

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Junior. We appreciate your business and wish you many safe miles!

March 29, 2026

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Employee Rating

Great experience. I was in and out..afterwards they wash my car and give me my keys. More

by SAMUELS.REGINALD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Apr 02, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

March 28, 2026

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Employee Rating

Service department took us right away. They found the issue and fixed it quickly. We had the vehicle back later the same day. Everyone was pleasant and easy to deal with. More

by rrosenhouse
Service Price Transparency
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Recommend Dealer
Yes

March 27, 2026

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The service department is outstanding. They are courteous, efficient and friendly. I highly recommend them for all your maintenance concerns! More

by ROB@MAGNOTTALLC.COM
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

March 27, 2026

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Employee Rating

Customer service was excellant wait time was nice because of the sitting area. Will be back for next Maintenance More

by JANISA1113
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

March 22, 2026

Dealership Rating
Employee Rating

Excellent, courteous service. Did not oversell to try and add additional service. Car was ready on time. More

by JOHN.MACKO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Mar 24, 2026

Performance Buick GMC responded

Thank you, John, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 26, 2026

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Employee Rating

Quick, appointment turn around. exceptional customer service. Nice waiting area. Clear communication of the assessment and any costs. More

by marb40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

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