Dustin Gonzales | Page 3

New Car Buying Experience After many years, I finally decided to purchase a new car this weekend. I dislike making large purchases but realize that a reliable vehicle is a nece After many years, I finally decided to purchase a new car this weekend. I dislike making large purchases but realize that a reliable vehicle is a necessity for my active lifestyle. My experience with Dustin Gonzales and the folks at Freeway Ford was exceptional; hence, worth writing a review. Dustin was professional, patient, knowledgeable, hard-working and personable. I know they have lots of business, but he made me feel like I was his only customer. I have no regrets and LOVE my new Ford Focus! I feel I made a great decision and Dustin was a catalyst for that. I would recommend he and the dealership to anyone! More

Report | Print

Cody and Dustin were great. Difficult deal, but got the truck I wanted. No hassels and very professional. I would definitely recommend! Service was excellent. truck I wanted. No hassels and very professional. I would definitely recommend! Service was excellent. More

Report | Print

Dustin communicated with me in a timely fashion over the means that worked best for me; txt and email initially than phone and in person. He listened and helped find me the right vehicle at the right price means that worked best for me; txt and email initially than phone and in person. He listened and helped find me the right vehicle at the right price. More

Report | Print

My overall experience was excellent. Due to the fact that I purchased my vehicle through the X Plan, recieved an extra discount from the dealership/manufacture, and financed through Ford. The people I work I purchased my vehicle through the X Plan, recieved an extra discount from the dealership/manufacture, and financed through Ford. The people I worked with were very cordial and informative. Internet purchase would be the way to go if you have it available. No haggling (which I liked) direct attention given to the buyer. I hope to continue going to Barbee's for service and maintenance. More

Report | Print

Went in to look at a used car to help rebuild my credit. Was I in for a pleasant surprise. I had a call from Dustin before arriving and when I arrived I was greeted with friendliness. The whole process wa Was I in for a pleasant surprise. I had a call from Dustin before arriving and when I arrived I was greeted with friendliness. The whole process was easy and stress free. I got into the car I wanted at a great deal ! Financing was easy and service after the sale has been above and beyond ! I whole heartily recommend this dealership, and Dustin was a pleasure to work with. More

Report | Print

DO NOT BUY A CAR FROM BARBEE'S FREEWAY FORD! Worst experience and still living the nightmare two weeks later. Sleazy process of games when trying to make the deal of the purchase. Finally after way t experience and still living the nightmare two weeks later. Sleazy process of games when trying to make the deal of the purchase. Finally after way too much haggling and games, we came to an agreement. When I went to sign the papers, they RAISED THE PRICE even more. Then, they deducted my down payment twice from my checking account by taking my credit card info and the check I wrote to MYSELF. They said they would destroy the check but instead cashed it (shame on my bank for letting them). So now, they have double my down payment and I have a car that has been in the shop more than I have been able to drive it. After several phone calls with Dustin and Management, they agree to deliver the check to me, so I can deposit before the end of the day. End result, I wait all day and no check. Dustin said their delivery driver forgot to deliver the check and they will not be bringing it. Call and call to the Business manager Laura and no response. THIS PLACE SUCKS!! They are the poster child for sleazy dealerships and sales men. DID I MENTION the car they sold me has been in the shop more than I have been able to drive it???? I have had the car for two weeks and it is currently in the shop for the 3rd time. Yet their inspection and the information they share on the condition of the vehicle is "it's in great condition, no problems" SO far, I have replaced the Struts, Stereo system, and had to have work done on the suspension. Let's see what breaks on it next week. Thanks Dustin you should feel great about the bull**** you tell your customers. Karma it comes back to you. More

Report | Print

I purchased my slightly used F-150 from Freeway Ford recently. The experience was going well, I got a good price on the truck. The first half of my experience at Freeway Ford was "good". The salesma recently. The experience was going well, I got a good price on the truck. The first half of my experience at Freeway Ford was "good". The salesman I mostly spoke with gave me his cell phone number. It was a nice touch to be able to text message the salesman directly, and I felt I got quicker communication with him. I also worked with a second salesman at the dealership, who I do not feel knew the product line well. He misinformed me about some of the features of the truck. The experience went down-hill on the last day. When I returned to pick up my truck. I was only given one key, with little effort of the dealer to provide a second key. Later, the parts and maintenance department stepped it up, and helped save the reputation of the dealership by selling me a key at cost (still $150 vs. $264 wholesale). Also, there was no gas in the truck. I wasn't sure I was going to make it a gas station. Because of how this transaction ended, I would not return to this dealership to purchase a new car. I feel I would have received better customer service elsewhere. Hopefully some changes are made with regard to customer service. I like Fords, and will always own one. Just not from this dealership. More

Report | Print

Our family has purchased many new and used cars from Dustin Gonzales at Freeway Ford over the last several years. Dustin is always courteous and attentive to our multiple needs. He is very knowledge o Dustin Gonzales at Freeway Ford over the last several years. Dustin is always courteous and attentive to our multiple needs. He is very knowledge on the various Ford products. We will certainly use Dustin next time we need a new or used vehicle. More

Report | Print

Dustin went to work for us from the beginning. He followed up on the Internet price I had put in for with a phone call. Dustin was very easy to deal with and come to a compromise on a price. He was followed up on the Internet price I had put in for with a phone call. Dustin was very easy to deal with and come to a compromise on a price. He was understanding to the research I had done on used vehicle pricing and used that to my advantage. I would recommend Dustin to anyone needing a new or used vehicle. More

Report | Print

Dustin provided exceptional service and was upfront and honest throughout the entire process. He went out of his way to to find a vehicle that met all of my needs and made sure that I got the best deal po honest throughout the entire process. He went out of his way to to find a vehicle that met all of my needs and made sure that I got the best deal possible in a transparent way. More

Report | Print