Dustin Gonzales

I bought my truck here and so I felt some loyalty to them--salesman was pretty decent. His manager not so much. As I thought about this; the low-ball trade-in allowance and the lying finance manager--I them--salesman was pretty decent. His manager not so much. As I thought about this; the low-ball trade-in allowance and the lying finance manager--I know the next truck won't be from here! Worse yet was the service experience I just recently had as the service writer completely disregarded my experience and input. I walked away and immediately made an appointment with Phil Long--hope it's better. More

Report | Print

Dustin Gonzales at Barbee's Freeway Ford sold us our 1st car and when we moved to Alabama it got totaled. He went above and beyond to have us a car and delivered to us in Alabama. Thank you so much Du car and when we moved to Alabama it got totaled. He went above and beyond to have us a car and delivered to us in Alabama. Thank you so much Dustin. More

Report | Print

Cannot say enough positive comments and Dustin Gonzales and the team at Barbee Freeway Ford. These folks are wonderful to work with. We have sent several people to them and purchased 4 vehicles personall and the team at Barbee Freeway Ford. These folks are wonderful to work with. We have sent several people to them and purchased 4 vehicles personally. More

Report | Print

terrible dealership I recently purchased a vehicle from Barbee Ford, two days after I bought it I had to take it to the service department because the back passenger blin I recently purchased a vehicle from Barbee Ford, two days after I bought it I had to take it to the service department because the back passenger blinker light would not shut off causing the car to die. service department could not replicate. 2 weeks later a message came up that my "transmission fail, service now" I took the car in and was told it needed a new transmission. The dealership offered to allow me to trade it in for a brand new car or nothing, I chose not to go with the brand new car as finances were already tight and the new car would have doubled my payments and the car was nothing like what I wanted and did not feel the dealership cared at all that I was sold a defective car. I took my car for a second opinion and was told the transmission was fine, the warning is a known bulletin put out by Ford and that I in fact do not need a new transmission. Barbee Ford should have known about this bulletin and notified me of it, instead, I was told I needed to spend an additional 6,000+ to fix an issue that was not present. When all of this was happening and my car was at the service department I had to call multiple times to get any sort of an update and still had to go up to the dealership after 5 days of no calls back or response from sales about my options. I had heard such great things about this dealership and was COMPLETELY disappointed by the service. Not only was I told incorrect information but I was almost swindled out of thousands of dollars for no reason. On top of this, the salesman who helped me was very inappropriate to me and my friend who was with me when I purchased the car. He repeatedly told us about his apartment and the great pool and how we should come over after, he asked us for our cell phone numbers and even texted me the night I bought my car asking if I drank and what I was up to. When I had the car issues I tried not to speak to him as I did not want to feel uncomfortable again but was forced to speak with him as he was my salesperson and the second salesman I worked with was not available. The whole experience with Barbee Ford was anything but pleasant and I have told every person who knows about my car issues not to purchase cars from Barbee Ford as the sales, service, and experience were awful and I hope to never deal with this dealership again. More

Report | Print

New F150 Purchase We found a new truck on the internet, called Barbee Ford, and talked with Dustin. After discussing the price, we drove to the dealership, where Dusti We found a new truck on the internet, called Barbee Ford, and talked with Dustin. After discussing the price, we drove to the dealership, where Dustin explained the truck's features during a test drive. He was very informative and easy to work with. We are very pleased with our new truck, and Dustin made this a very positive experience for us. More

Report | Print

Purchased a Ford Edge from Dustin Gonzales in August of 2016 I had to find a car that could be flat towed behind our RV. When we learned that the Ford Edge could be flat towed, we found a 2015 with less than 13 I had to find a car that could be flat towed behind our RV. When we learned that the Ford Edge could be flat towed, we found a 2015 with less than 13,000 miles and it looked to be in fantastic shape. I spoke to Dustin Gonzales, in charge of internet sales at Freeway Ford. During our phone conversation he said that he would make sure it could be towed and level set my expectations around price and trade-in. My partner and I found him to be honest, very refreshing, helpful, he called the Ford Representative to see if the Edge was towable, and he listened to what we needed. I was able to test drive the car, let my partner see it and then we came back to the dealership and he had us in and out in a matter of 1 hour. Throughout the entire process he was responsive, positive and caring. I have not met an auto salesman with all of these qualities ever! I recommend Dustin highly and without reservation! More

Report | Print

Great Prices, Fantastic Service!! Dustin my sales person was great and got me a killer price and interest rate that no other dealer had. It was fast too. I was out of there deal comp Dustin my sales person was great and got me a killer price and interest rate that no other dealer had. It was fast too. I was out of there deal complete in a few hours and not all day or night. They answered questions and were very patient. I couldn't have asked for a better experience! More

Report | Print

Great, easy car buying experience!! I'd strongly recommend Freeway Ford, and specifically Dustin Gonzales, Mike Cain and Ron in finance, after my car buying experience with them this pas I'd strongly recommend Freeway Ford, and specifically Dustin Gonzales, Mike Cain and Ron in finance, after my car buying experience with them this past weekend. All were very knowledgeable on the cars, options, etc., and we were able to move very quickly through the negotiation process and come to an agreeable price (over the phone). They knew I was in a time crunch, so had the car and all paperwork ready to go when I arrived, had me in/out in about 15 minutes. I've bought many cars from several dealers, this was by far the most pleasant buying experience I've ever had. Next time I'm in the market for a new car, Dustin and crew will be my first call. More

Report | Print

Above and Beyond Expectation Called dealer spoke to Dustin let him know what we were interested in, everything was pretty much handled over the phone. We went down and test drove Called dealer spoke to Dustin let him know what we were interested in, everything was pretty much handled over the phone. We went down and test drove the car there was no pressure to buy the vehicle, they even stayed over an hour to make sure we were happy with our purchase. When I picked up the car the next day Dustin spent over an hour with me explaining and showing me all the features the car has,. I Would highly recommend Freeway Ford again as I will purchase from them again. More

Report | Print

Professional Dustin made the purchase of our F150 very much unlike any car purchase we have ever made. Dustin was professional knowledgeable and his service after Dustin made the purchase of our F150 very much unlike any car purchase we have ever made. Dustin was professional knowledgeable and his service after the purchase has been outstanding!!! More

Report | Print