Donnie Thacker

Capital Toyota, Inc. responded

Thank you so much for sharing your wonderful experience, Andrea! We’re thrilled to hear that Jeremy Wright, Brandon Painter, and Chris Smith all made such a positive impact throughout your car-buying and ownership journey. From patiently helping you find the perfect vehicle, to guiding you through financing and warranties, and putting your mind at ease about future service—our team strives to make every step smooth and caring. We’re so grateful to have earned your trust and look forward to taking great care of you and Ruby for many years to come. Welcome to the Capital Toyota family!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that your experiences with him have been so positive and enjoyable. We truly appreciate your loyalty and look forward to helping you again at Capital Toyota!

Capital Toyota, Inc. responded

Thank you so much for the wonderful review and recommendation! Feedback like yours means a great deal to everyone here at Capital Toyota, and the team will be thrilled to know their friendliness and helpfulness made a positive impact on your visit. We truly appreciate you trusting us with your vehicle for repairs and service, and your willingness to recommend Capital Toyota to others. We look forward to continuing to take care of you and your vehicle for many miles to come.

Capital Toyota, Inc. responded

Thank you for your feedback! We’re thrilled you enjoyed your visit to Capital Toyota and truly appreciate your creative snack suggestions. We love hearing ideas to make our guests feel even more comfortable, and we’ll definitely take your thoughts into consideration as we continue improving our service experience. We look forward to welcoming you back soon!

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

Capital Toyota, Inc. responded

Thank you so much for being a loyal Capital Toyota guest over the years. It means the world to us that you’ve trusted us with your vehicles for the past eight years. We’re truly sorry to hear about the delay and unexpected cost during your most recent visit. That’s not the level of service we aim to provide, especially for someone who’s been part of the Capital Toyota family for so long. To help make things right, please expect a call from our Service Manager, Marty Woody. He’d like to personally connect with you, go over what happened, and see how we can better support you moving forward.

Capital Toyota, Inc. responded

Thank you for your kind words about Donnie and our team! We're thrilled to hear that Donnie made your experience exceptional! 🌈 At Capital Toyota, our team takes pride in providing excellent service, and it's heartening to know that Donnie's efforts stood out. Your compliments about our team's politeness and friendliness mean the world to us! 🌟 We're committed to creating a welcoming atmosphere for our customers, and it's wonderful to hear that you felt that during your visit. Thank you for choosing Capital Toyota, and we look forward to serving you with the same level of excellence in the future!

Capital Toyota, Inc. responded

We appreciate your kind words about the good and responsive service representative, as well as the service on your Tundra. It's wonderful to hear that you had a positive experience with our team, and we're glad to know that your truck was washed before being returned. Customer satisfaction is our priority, and we're delighted that we could provide you with excellent service. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

We truly appreciate your wonderful feedback! It's fantastic to hear that everyone at the dealership, from sales to service to the office staff, has been great. Providing friendly and attentive service is our priority, and we're thrilled to know that we've taken care of both you and your vehicle. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! 😊🚗🌟

Capital Toyota, Inc. responded

Thank you for taking the time to share your love for your Tacoma and your positive experiences with our dealership! We're delighted to hear that you're pleased with both the vehicle and the services we provide. It's fantastic to know that you appreciate the strength of our service department, as well as the warranties and optional extensions we offer. Treating our customers fairly and with respect is a core value for us, and we're thrilled to hear that you've consistently felt well taken care of during your Tacoma's service visits. Your kind words motivate us to continue delivering exceptional service. If there's ever anything more we can do for you or if you have any feedback to share, please feel free to reach out. Thank you for choosing Capital Toyota—we're honored to have you as a valued customer!