Don Heck
Don Heck at Phil Long Ford of Denver
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Don Heck

Service Advisor

Phil Long Ford of Denver

7887 W Tufts Ave
Denver, CO 80123

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64 Reviews
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64 Reviews

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64 Reviews of Don Heck

July 26, 2022

Dealership Rating
Employee Rating

I just got some maintenance done on my 2008 Ford Fusion. The service staff at Phil Long was very professional and helpful. Don Heck went out of his way to make sure I understood what repairs were needed and More

by Teresa Norris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 26, 2022

Phil Long Ford of Denver responded

Hello Teresa, We are so happy Don and our service team were able to assist. We look forward to the next opportunity to work with you.

April 02, 2022

Dealership Rating
Employee Rating

I've used them for several recalls as well as repairs on all my cars. The service has always been great and finished when they said it would be. More

by TPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 04, 2022

Phil Long Ford of Denver responded

Thank you for your continued support. Please let us if we can be of service again. We are happy to assist.

December 29, 2021

Dealership Rating
Employee Rating

everyone was great , did what they said they would do and I didn't leave my house More

by mmcdawes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2021

Phil Long Ford of Denver responded

Thank you for taking the time to leave this feedback. We are glad we could make this visit easy for you. Have a Great Day!

November 11, 2021

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Employee Rating

Excellent experience all around! Our salesman was Brandon, he was awesome! Very knowledgable about the vehicles, easy to talk to, very responsive during email and text communication. I can be overbea More

by Daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Turner

Nov 11, 2021

Phil Long Ford of Denver responded

Hello Daniel, We are happy you found our staff to be supportive during both your sales and service. If there is anything more we can do to assist, please reach out, we are happy to assist.

November 07, 2021

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Employee Rating

have had good and bad at this dealer but it is the closest to me. Had to take 2018 in 4 times before they would replace the trailer wiring. Keep blowing fuses every time I launched a boat and YES i More

by nothumn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2021

Phil Long Ford of Denver responded

We are sorry to hear that you were not happy with your last visit. If you would like to discuss this with a member of our management team please reach out to us @ 303-933-5530.

Nov 08, 2021

nothumn1 responded

Truck is back there right now. Cost me $261 to tow it. Lets see if we earn stars on this visit to get it handled. and hopefully the steering wheel is clean this time and the gear shifter. Not sure what hat stuff was one it last pick up.

October 19, 2021

Dealership Rating
Employee Rating

Always friendly, always professional, always just really good. When I get a new car this is the dealer I will return to! More

by primascreations
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Callaway, Jamie Campbell , DJ Carroll, Griff Ellingsburg, Rick Fair, Ray Gerbich, Eugene Katze

Oct 19, 2021

Phil Long Ford of Denver responded

Customers like yourself are the motivation that drives us to keep going. Thank you for taking time to leave this wonderful feedback.

October 04, 2021

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Employee Rating

Car was brought in the day that I called and was done quickly and accurately. Had an engine misfire that other dealers could not properly diagnose. Took exceptional care of my car and even parked it insi More

by Steve
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Oct 05, 2021

Phil Long Ford of Denver responded

Steve, thank you for the great review. We are glad that we could help you resolve this issue. Please let us know if there is anything more we can do to assist. Thank you again.

September 15, 2021

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Employee Rating

Best service ever! Quick and affordable. As always! Love working with Dwayne and Don. Very trustworthy. More

by rockroo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Callaway

Sep 16, 2021

Phil Long Ford of Denver responded

Thank you for choosing us for your cars care and for your great review. We can't wait to have the opportunity to work with you again.

April 28, 2021

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Employee Rating

Don Heck, my service advisor, at Phil Long Ford has been nothing short of professional and timely in all our transactions. My Ford is reaching 100K miles and has needed service work prior to my warranty exp More

by Lyndee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 29, 2021

Phil Long Ford of Denver responded

Lyndee, We agree, Don is a wonderful asset to our service team and we are luck to have him as part of our family. Thank you for taking the time to let him (and the rest of the team) know how we did . We look forward to working with you again

April 12, 2021

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Employee Rating

All around very enjoyable experience. Don was a great service manager to deal with. He kept me updated on everything that was going on with my Explorer. Thank you again. Also, James was very accommoda More

by dale.l.billips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sy Malik

Apr 12, 2021

Phil Long Ford of Denver responded

Dale, Thank you for the great feedback about your recent experience with our sales and service departments. We work hard as a team to deliver an exceptional experience to every customer, so glad you found this to be the case. Please reach out if you need anything more. We are here to assis.t

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