Don Heck | Page 2

I love the professionalism of the Service Department. I only take my cars to Phil Long. Thanks Don, you're always available to answer questions!! only take my cars to Phil Long. Thanks Don, you're always available to answer questions!! More

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All around very enjoyable experience. Don was a great service manager to deal with. He kept me updated on everything that was going on with my Explorer. Thank you again. Also, James was very accommoda service manager to deal with. He kept me updated on everything that was going on with my Explorer. Thank you again. Also, James was very accommodating also. I used their shuttle service and he was the one who drove me back to my house which is approximately 30 minutes away from the dealership. Thank you again. More

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5th vehicle from this dealer and always a fantastic experience. Will never go anywhere else. My family and I appreciate a great experience when making big purchases like this one. experience. Will never go anywhere else. My family and I appreciate a great experience when making big purchases like this one. More

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I cannot say enough About your customer service. The 1st time You think wow! But 3 times I have been in and been treated with nothing but the utmost service above and beyond. I applaud your team its hard t time You think wow! But 3 times I have been in and been treated with nothing but the utmost service above and beyond. I applaud your team its hard to find these days. I tell everyone to go here 😁 More

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Don was Awesome!!! He is great to work with and always does what he can to get me my truck back as soon as he can. Go see Don. does what he can to get me my truck back as soon as he can. Go see Don. More

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Horrible customer service! This place has gone downhill. Only place I would take my car, never again. If you do go don't go through Donald . Since when does it take 4 days for a battery check and oil change Only place I would take my car, never again. If you do go don't go through Donald . Since when does it take 4 days for a battery check and oil change? This is only half the story of what happened. More

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Don did a great job in getting my truck fixed quick. good communication and Sherry in the rental department was vary accommodating in helping me. communication and Sherry in the rental department was vary accommodating in helping me. More

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The staff here are very responsive and easy to work with. I am pleased with my experience and the quality of the work and attention to detail. I am pleased with my experience and the quality of the work and attention to detail. More

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This place started Working on my truck and they couldnt diagnose the problem so they stopped answering my calls and never called Me back not a good place for service diagnose the problem so they stopped answering my calls and never called Me back not a good place for service More

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I brought my vehicle in for a recall. Don Heck immediately took care of the recall. He had it finished in 5 minutes. Very pleased. immediately took care of the recall. He had it finished in 5 minutes. Very pleased. More

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