Diego Valle
Diego Valle at Countryside Nissan
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Diego Valle

Fixed Operations Manager

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

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4.8
40 Reviews
4.8

40 Reviews

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40 Reviews of Diego Valle

January 20, 2025

Dealership Rating
Employee Rating

On time getting my vehicle in, BJ kept me up to date on the service needs and warranty information, vehicle service was complete at the time they said it would be. More

by rhornback72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Diloy

Jan 21, 2025

Countryside Nissan responded

Thank you, rhornback72 for the great rating and wonderful comments for BJ!

December 13, 2024

Dealership Rating
Employee Rating

My family and I have been at this dealership for over 20 years! BJ in service and Dave the mechanic are amazing people! More

by jason@jonesconsultingteam.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2024

Countryside Nissan responded

THANK YOU for your continued support, jason@jonesconsultingteam.com! Your loyalty is appreciated and wonderful!!

Dec 15, 2024

Countryside Nissan responded

THANK YOU for your continued support, jason@jonesconsultingteam.com! Your loyalty is appreciated and wonderful!!

December 10, 2024

Dealership Rating
Employee Rating

The service department was professional and quick. They are experienced and knowledgeable. They did a great job of repairing my Murano. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Diloy

Dec 10, 2024

Countryside Nissan responded

Thank you, Don! We are excited that you trust us with the care of your Murano! We appreciate your 5 STAR rating and nice comments.

December 08, 2024

Dealership Rating
Employee Rating

thank you for a great service experience. Thanks to Uvaldo, BJ, and Cynthia for taking care of me. More

by edoer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Countryside Nissan responded

We appreciate your also taking care of Uvaldo, BJ and Cynthia with this beautiful 5 STAR rating. Thank you, edoer0!

November 13, 2024

Dealership Rating
Employee Rating

The guys were very accommodating and helped work through my problems in a timely manner. More

by ashleylovero4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Countryside Nissan responded

Excellent! Thank you, ashleylovero4!!

November 11, 2024

Dealership Rating
Employee Rating

My family has been with this Nissan dealership for 20 years. Now having BJ and Dave and the rest of the crew is amazing! More

by jason@jonesconsultingteam.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Countryside Nissan responded

Thank you, jason@jonesconsultingteam.com!!! Your continued support of our team and our business is amazing!!

October 28, 2024

Dealership Rating
Employee Rating

I felt extremely well taken care of. They found a cheap, creative solution to my problem! Took them less than 3 minutes and $20 to fix something I gladly would have paid them $300 to cor More

by arjust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Diloy

Oct 29, 2024

Countryside Nissan responded

We appreciate your business, arjust! Thank you for taking the time to share about your experience!

October 28, 2024

Dealership Rating
Employee Rating

I had the worst service experience with this team. The GM called me only to hang up on me when I didn't accept his ultimatum. Get your auto serviced somewhere else. More

by Luis Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rafael Rivera, BJ Diloy

Oct 30, 2024

Countryside Nissan responded

Luis, Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance. Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer. While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age. We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.

October 25, 2024

Dealership Rating
Employee Rating

GM Rafael River contacted me. We didn't agree, he felt his team did everything right and I felt I should be eligible for a refund on the second diagnostics charge with the same c More

by Luis Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rafael Rivera, BJ Diloy

Oct 30, 2024

Countryside Nissan responded

Luis, Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance. Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer. While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age. We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.

September 15, 2024

Dealership Rating
Employee Rating

from Tim (manager) to staff in sales parts and auto service everything was great excellent team very nice helpful and knowledgable'' car was serviced twice once for battery once for mechanicle they did More

by JLONGOHEALTHSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Countryside Nissan responded

Thank you, JLONGOHEALTHSERVICE, for taking the time to give a nice shout out to Tim Duda and all of the wonderful team at Countryside Nissan!

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