Dianne Ponce

We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi! More

by JERECOX71 Verified Customer Verified Customer

Report | Print

Salesperson (Dianne) was great - knowledgeable about vehicle and sales process, helpful before, during and after sale. She went the extra mile to help me remove a bike rack from my trade-in the next day vehicle and sales process, helpful before, during and after sale. She went the extra mile to help me remove a bike rack from my trade-in the next day. Armando took forever with the people prior to us (and it was a cash sale) - we waited 2 hr for him to finish with them. Our sale was also cash, but we weren't able to leave dealership until 10:30 PM because of him being the only finance person onsite, and due to the time he took with buyers prior to us. Also, he neglected to give us a temporary registration for the windshield and another document, so we had to return to the dealership to pick up registration another day (but signed the other document online). More

by BCBOLSTER Verified Customer Verified Customer

Report | Print

Jeff and Dianne were phenomenal to work with and we would highly recommend them for anyone who is looking to purchase an Audi. highly recommend them for anyone who is looking to purchase an Audi. More

by GC Verified Customer Verified Customer

Report | Print

Unorganized and unprofessional. Will not buy another car from niello and we have bought two from niello. Will not buy another car from niello and we have bought two from niello. More

by HOWARDWHO Verified Customer Verified Customer

Report | Print

This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith Verified Customer Verified Customer

Report | Print

Fantastic car, amazing deal, awesome staff - happy customer looking forward to my next Audi experience in a few years! Thanks customer looking forward to my next Audi experience in a few years! Thanks More

by RON.THORNBURG Verified Customer Verified Customer

Report | Print

DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end back at Niello Audi for SOS wire harness open circuit issue so again not able to enjoy my new car purchase More

by SOPRANOZZ Verified Customer Verified Customer

Report | Print

Great customer service. The team listens to our requests and preferences. Great communication about our new car! The team listens to our requests and preferences. Great communication about our new car! More

by ANGEL54 Verified Customer Verified Customer

Report | Print

The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and additional options in the finance office. Frankly, my goal was to minimize time in the dealership. One month later, I was back in the dealership due to a check engine light. My new car has been in service for two weeks due to the cyber attack. All in all, a frustrating experience. One positive note is my service advisor who is doing his best. More

by TINAMURRAY320 Verified Customer Verified Customer

Report | Print

Diane was a great communicator and listened to what I needed. My trade in was priced fairly. The Audi GT is wonderful. needed. My trade in was priced fairly. The Audi GT is wonderful. More

by TIMMAYSD Verified Customer Verified Customer

Report | Print