Dianne Ponce

Salesperson (Dianne) was great - knowledgeable about vehicle and sales process, helpful before, during and after sale. She went the extra mile to help me remove a bike rack from my trade-in the next day vehicle and sales process, helpful before, during and after sale. She went the extra mile to help me remove a bike rack from my trade-in the next day. Armando took forever with the people prior to us (and it was a cash sale) - we waited 2 hr for him to finish with them. Our sale was also cash, but we weren't able to leave dealership until 10:30 PM because of him being the only finance person onsite, and due to the time he took with buyers prior to us. Also, he neglected to give us a temporary registration for the windshield and another document, so we had to return to the dealership to pick up registration another day (but signed the other document online). More

by BCBOLSTER Verified Customer Verified Customer

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Jeff and Dianne were phenomenal to work with and we would highly recommend them for anyone who is looking to purchase an Audi. highly recommend them for anyone who is looking to purchase an Audi. More

by GC Verified Customer Verified Customer

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Unorganized and unprofessional. Will not buy another car from niello and we have bought two from niello. Will not buy another car from niello and we have bought two from niello. More

by HOWARDWHO Verified Customer Verified Customer

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This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith Verified Customer Verified Customer

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Fantastic car, amazing deal, awesome staff - happy customer looking forward to my next Audi experience in a few years! Thanks customer looking forward to my next Audi experience in a few years! Thanks More

by RON.THORNBURG Verified Customer Verified Customer

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DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end back at Niello Audi for SOS wire harness open circuit issue so again not able to enjoy my new car purchase More

by SOPRANOZZ Verified Customer Verified Customer

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Great customer service. The team listens to our requests and preferences. Great communication about our new car! The team listens to our requests and preferences. Great communication about our new car! More

by ANGEL54 Verified Customer Verified Customer

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The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and additional options in the finance office. Frankly, my goal was to minimize time in the dealership. One month later, I was back in the dealership due to a check engine light. My new car has been in service for two weeks due to the cyber attack. All in all, a frustrating experience. One positive note is my service advisor who is doing his best. More

by TINAMURRAY320 Verified Customer Verified Customer

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Diane was a great communicator and listened to what I needed. My trade in was priced fairly. The Audi GT is wonderful. needed. My trade in was priced fairly. The Audi GT is wonderful. More

by TIMMAYSD Verified Customer Verified Customer

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Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More

by MJVANCE55 Verified Customer Verified Customer

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