Derek Thomas

Took care of getting me out in a timely fashion. Didn’t wait long which is important to me Didn’t wait long which is important to me More

by Raot99 Verified Customer Verified Customer

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Derek was fantastic! Very efficient and made my experience perfect. Highly recommend Derek and the staff at this facility. Very efficient and made my experience perfect. Highly recommend Derek and the staff at this facility. More

by TBROOKSMARINO Verified Customer Verified Customer

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Josh Cash always provides the most phenomenal service, as usual. Derek Thomas my advisor was beyond subpar and when I spoke up about my grievances to Josh, he handled them attentively and compassionately. usual. Derek Thomas my advisor was beyond subpar and when I spoke up about my grievances to Josh, he handled them attentively and compassionately. More

by ashleylam Verified Customer Verified Customer

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The service was completed way more thoroughly than I expected. I didn’t think replacing the center console opener clip would take an hour and a half. But service did do a video undercarriage inspection expected. I didn’t think replacing the center console opener clip would take an hour and a half. But service did do a video undercarriage inspection and a wash and vacuum. Unfortunately I was in a rush that day so it was frustrating. I wish I had been informed it would take that long. I had a friend with me so it was an inconvenience. Also the chairs in your reception area have no support, are quite worn and very uncomfortable. My back was very sore into the next day. More

by mcmaryott Verified Customer Verified Customer

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Promote Derrick! Not a better person in there. Always super helpful and informed. Thanks again. Not a better person in there. Always super helpful and informed. Thanks again. More

by BogieChlo Verified Customer Verified Customer

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Derek was the best . Easy to work with great communication and care made it very easy . Easy to work with great communication and care made it very easy . More

by erickjagannath Verified Customer Verified Customer

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Very responsive and helpful with getting my daughter’s car back on the road safely. Derek is great. car back on the road safely. Derek is great. More

by DCCORBASE Verified Customer Verified Customer

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The service was super quick and friendly, and they had coffee and snacks available. The customer lounge was clean. The car wash and vacuum were really nice touches. coffee and snacks available. The customer lounge was clean. The car wash and vacuum were really nice touches. More

by SMSERRANO25 Verified Customer Verified Customer

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Service was terrible. Received back brakes when front brakes requested . Was told front brakes were fine so they did back. THEN they took for a test drive. Then told me I Received back brakes when front brakes requested . Was told front brakes were fine so they did back. THEN they took for a test drive. Then told me I needed front Brakes! 5hoursNo time so had to make another appointment. Was in 2 weeks prior and nothing was wrong? Oil change & wiper blades. No blades were put on. 3 hrs. Front brakes requested appointment 3 hours. Came back for 1 tire -3 hours. Told asst mgr and advisor I will not be returning. Seemed un-phased. Will drive 45 min in hopes of "BMW"service. More

by NIKMIK1019 Verified Customer Verified Customer

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I like Derek he went above and beyond and that’s always very helpful and important to the customer very helpful and important to the customer More

by KATM4GAMES Verified Customer Verified Customer

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