Derek Thomas | Page 2

Andrew Montgomery was my assistant service dealer. I was charged for 1.5 hours labor time but it took no more than 1 hour to make the repair. I was also charged a 3% surcharge because I pay with a cre I was charged for 1.5 hours labor time but it took no more than 1 hour to make the repair. I was also charged a 3% surcharge because I pay with a credit card. I also informed him that I have bought an extended warranty in Canada (10 years ago/100000 miles) but he told me to ask for a refund in Canada. More

by bourbeau.rivard Verified Customer Verified Customer

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Derek is one of the best service advisors I have ever had. Fantastic professional Service had. Fantastic professional Service More

by slester5 Verified Customer Verified Customer

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Carlos is always a pleasure to work with. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. More

by Patty464 Verified Customer Verified Customer

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Derek always goes above and beyond with getting whatever needs to be done in a timely fashion. needs to be done in a timely fashion. More

by scradd77 Verified Customer Verified Customer

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I made the appointment mainly to have them check the rear drivers side tire, which had been leaking air. Derrick said they had a tire to replace if necessary,being run flats. While there and oil change and t drivers side tire, which had been leaking air. Derrick said they had a tire to replace if necessary,being run flats. While there and oil change and the brake brake fluid were done. Which was fine. When I got the app finally on.my phone, I noticed they checked the front tire not the rear. I find the prices are quite high and if I had known no one would listen to my reason for coming, I would have gone close to home instead of driving 25 miles to Sarasota. More

by llk6948 Verified Customer Verified Customer

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Communication is excellent. We are kept informed of Progress. We always know the progress or repairs We are kept informed of Progress. We always know the progress or repairs More

by Bryan123 Verified Customer Verified Customer

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I have delt with Derek on all of my visits to get my car service, very happy with his interaction and service service, very happy with his interaction and service More

by ROBERT.ZUCCARINI Verified Customer Verified Customer

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Derek was very knowledgeable, personable, and explained the issues very simply and concisely. Derek was a pleasure to deal with. the issues very simply and concisely. Derek was a pleasure to deal with. More

by dyowell Verified Customer Verified Customer

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Derrick is always awesome! You need to promote him. Super helpful and always very accommodating You need to promote him. Super helpful and always very accommodating More

by BogieChlo Verified Customer Verified Customer

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Awesome experience great service! !! Derek was awesome best service I have ever received at a dealer !! Derek was awesome best service I have ever received at a dealer More

by Rml22abbie Verified Customer Verified Customer

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