Derek Hey

My used Sportage was fine initially. ... then SIX dashboard indicator lights (ABS, Check Engine, Thermostat, etc...) showed up within weeks of being sold the vehicle. Salesman said to tu ... then SIX dashboard indicator lights (ABS, Check Engine, Thermostat, etc...) showed up within weeks of being sold the vehicle. Salesman said to turn gas cap only 1 click.... no change, of course. Bought car in to resolve... $1300 later dashboard indicator lights have been cleared.... but it was an unwelcomed expense. [bought the car cuz it was initially purchased there and serviced there.] Oh well. More

by frisbeeonthebeach Verified Customer Verified Customer

Report | Print

Maintenance work performed timely and complete. staff friendly and courteous. I would recommend to Kia owners. staff friendly and courteous. I would recommend to Kia owners. More

by ohgullie Verified Customer Verified Customer

Report | Print

I have always been treated with the highest regards on my visit to the dealership. Personnel ae always friendly, courteous, and professional. Service on my vehicle is always completed within the time frame t visit to the dealership. Personnel ae always friendly, courteous, and professional. Service on my vehicle is always completed within the time frame that was given and my vehicle is always returned cleaned and on time. If I could give more that five stars I would gladly do so. Keep up the great work More

by spencerbarber Verified Customer Verified Customer

Report | Print

Scott Ingenito is the best service manager you could possibly have his crew has always done exceptional work on my vehicle especially some warranty work that was really important I want to thank family possibly have his crew has always done exceptional work on my vehicle especially some warranty work that was really important I want to thank family Kia for everything they've done for me More

by im1ru2 Verified Customer Verified Customer

Report | Print

All ways good selection good employees fast service center good prices and fast service my car is cleaner then whyit went in center good prices and fast service my car is cleaner then whyit went in More

by bgndc2014 Verified Customer Verified Customer

Report | Print

Mike was great! Replaced our engine and found out it was under warranty. Thank you for your help! Replaced our engine and found out it was under warranty. Thank you for your help! More

by carlafrankart Verified Customer Verified Customer

Report | Print

My daughter, a college student at the local college, brought her (my) car into the dealership for a simple oil change. 2 hours later I get a charge for $431 for an $89 oil change. The dealership pushed brought her (my) car into the dealership for a simple oil change. 2 hours later I get a charge for $431 for an $89 oil change. The dealership pushed a Throttle Body service and Wheel alignment on her. The car is a 2023 with 23.5k miles. After texts with the advisor (and a promise I would get a call from the Service Manager which did not happen) I was told Kia recommends TB service EVERY 15k miles and an alignment EVERY 10k. That is beyond absurd. Mechanics recommend a TB service at 75k and alignment AS NEEDED. The maintenance schedule in the owners manual does not recommend EITHER and states that most likely an alignment will never be needed (Of course we know that is not the case but not until new tires/parts or damage). The service department saw a college girl pull in with her father's credit card and took advantage of her. This is an example of upselling and predatory sales tactics. Derek was her advisor, FYI. "Family" Kia has lost 3.5 years of my business while she completes college as I have zero confidence they will take care of her and the car in an HONEST manner. STAY AWAY More

Report | Print