Derek Hey

Derek was very professional and helpful. A/C never worked better. Had problems diagnosing but got it figured out. A/C never worked better. Had problems diagnosing but got it figured out. More

by FAVORITEAGENTBILL Verified Customer Verified Customer

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I purchased a very expensive warranty when buying my used Kia. I am currently having problems with my transmission and don’t feel supported by this dealership. I have been told that it’s between myself and t Kia. I am currently having problems with my transmission and don’t feel supported by this dealership. I have been told that it’s between myself and the warranty company even though their mechanic confirmed the transmission issue. They have requested an adjuster come and address the (intermittent) issue but every time someone does, they find no issue. I feel that the Kia Dealership lacks in supporting me as their customer and will not go above and beyond anything outside their “normal protocol” to help me resolve this issue. In the meantime my mileage continues to go up and my warranty will expire leaving me stuck with a transmission expense I can not afford! I would not recommend this dealership! More

by truiz1234 Verified Customer Verified Customer

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Service and service technician were great! Everything went smoothly. Work was done as quoted and very timely. Everything went smoothly. Work was done as quoted and very timely. More

by kathy.true Verified Customer Verified Customer

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Service was fast and Derek was very friendly and professional. All work was explained thoroughly professional. All work was explained thoroughly More

by mikew271 Verified Customer Verified Customer

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Service was efficient and friendly and it was very nice to receive a military discount. to receive a military discount. More

by tracelpad Verified Customer Verified Customer

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Very Professional and through. Kept me informed throughout the process. Car was cleaner than it was. Kept me informed throughout the process. Car was cleaner than it was. More

by gcoombs465 Verified Customer Verified Customer

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Derek was very nice, got me scheduled for appointment . Thank you Derek for getting my car serviced and clean Thank you Derek for getting my car serviced and clean More

by SJCAAH Verified Customer Verified Customer

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Derek was very responsive. I love this Kia dealership. I have had no issues in the three years of using them I love this Kia dealership. I have had no issues in the three years of using them More

by aimee8 Verified Customer Verified Customer

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Excellent service and quick turn around. I also appreciate that the staff kept in touch with me while they worked on my car. I also appreciate that the staff kept in touch with me while they worked on my car. More

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Excellent service at Family Kia from the time it took to make the appointment to completion. Vehicle was serviced and returned spotless and as promised . Will definitely be back ehen my vehicle needs serv make the appointment to completion. Vehicle was serviced and returned spotless and as promised . Will definitely be back ehen my vehicle needs service again . More

by elirodz2004 Verified Customer Verified Customer

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