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Deanna Andrews
Deanna Andrews at Beck & Masten Buick GMC South
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Deanna Andrews

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.5
107 Reviews
4.5

107 Reviews

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107 Reviews of Deanna Andrews

November 18, 2024

Dealership Rating
Employee Rating

Excellent customer service and good communication and experience and good service And a good explanation of the service More

by francisco Ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea

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Nov 21, 2024

Beck & Masten Buick GMC South responded

Hello Francisco, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Dealership Rating
Employee Rating

Very nice and friendly 👌 got there at 7 and was in a lift and at home in 30 minutes 😀 got a text I was ready 2 hours later and was back in my truck within 20 minutes!! Love the service that I was provi More

by Plumberhel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 22, 2024

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Employee Rating

Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez, Albert Ramirez , Danielle

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Oct 25, 2024

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 05, 2024

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Employee Rating

I was an hour early for service appointment today and they finished it within the hour. I received text updates throughout the process and happy with everyone I encountered. More

by Waelder tx
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2024

Beck & Masten Buick GMC South responded

Hello Waelder, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2024

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Employee Rating

Great customer service will return love it! ! Will recommend people to come see y’all More

by thomasjbanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 30, 2023

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Employee Rating

I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

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May 03, 2023

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

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Employee Rating

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

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Apr 20, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

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Employee Rating

Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

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Apr 17, 2023

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2023

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Employee Rating

It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

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Mar 21, 2023

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 18, 2023

Dealership Rating
Employee Rating

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Victoria Gilliland, Gaby Cano, Hannah Wilson, Frany Zepeda, Arturo Gonzalez , Reputation .com, Shannon Eiler, Luis Morales

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Mar 21, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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