Dean Magnavita | Page 2

Honda of Toms River responded

Thank you for sharing such kind feedback! We’re happy to hear that Dean Magnavita has made your visits so comfortable and welcoming. It’s great to know his friendly and talkative nature helps create a positive experience for you, and we truly appreciate your continued visits to our dealership. We’ll be sure to pass along your kind words to him and the team. Best wishes, Robert Helle General Manager Honda of Toms River

Honda of Toms River responded

We’re really sorry to hear that you felt disappointed with the pricing and that it impacted your trust in us that’s never the experience we want for our customers. We always aim to be transparent and fair, and it’s clear we didn’t meet your expectations this time. We truly value your feedback and would appreciate the opportunity to make things right. As a gesture of goodwill, we’d like to offer you a complimentary multipoint inspection on your next visit, along with a 10% discount on any service. Please feel free to reach out to us directly so we can personally assist you. We hope to regain your trust and provide you with the experience you deserve.

Honda of Toms River responded

Thank you for your kind feedback! We’re glad to hear that both our customer service and service department have been meeting your expectations and that you’re very happy with your experience so far. We truly appreciate your support and look forward to continuing to serve you. Best wishes, Robert Helle General Manager Honda of Toms River

Honda of Toms River responded

Hi, We’re very glad to hear that our team has consistently provided you with courteous and professional service, and that your experiences with the dealership and our employees have always been positive. Building that kind of trust and reliability with our guests is exactly what we strive for. We truly appreciate your continued support and look forward to serving you again at Honda of Toms River. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, We’re glad to hear that your service visit met your expectations in terms of timing and that the promotional pricing was a positive benefit. It’s also great to know your service advisor provided professional, courteous, and friendly support while keeping you informed throughout the process. We truly appreciate you choosing Honda of Toms River and look forward to assisting you again in the future. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, We’re very glad to hear that you consistently receive good service and excellent workmanship from our team. It’s also great to know you are kept well informed throughout the process, as clear communication is something we take pride in. We truly appreciate your continued trust in Honda of Toms River and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Thank you for your kind feedback! We’re glad to hear Dean provided helpful recommendations without any pressure and maintained a high level of professionalism throughout your visit. We truly appreciate you recognizing his efforts. We value your support and look forward to seeing you again! Best wishes, Robert Helle General Manager Honda of Toms River

Honda of Toms River responded

Hi, Thank you for sharing your experience. We’re glad to hear that Dean was welcoming, professional, and knowledgeable, and that he made the process easy while taking the time to answer your questions with patience and care. We truly appreciate your trust in Honda of Toms River and look forward to serving you again. Best wishes, Delia Mensch Honda of Toms River 732 349 7474 Ext. 2228

Honda of Toms River responded

Hi, Your feedback is valuable to us, and we’re sorry that your service experience did not meet expectations. We’d love to address your concerns and make this right for you. Please reach out to me at 732-349-7474 Ext. 2228 or dmensch@hondaoftomsriver.com at your earliest convenience. Best wishes, Delia Mensch Honda of Toms River 732-349-7474 Ext. 2228

Honda of Toms River responded

Hi, Thank you for sharing your feedback. We’re glad to hear that our team was pleasant and eager to help, and that you had an overall positive experience. We truly appreciate your trust in Honda of Toms River and look forward to serving you again. Best wishes, Delia Mensch Honda of Toms River 732 349 7474 Ext. 2228