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Darryl Kwock
57 Reviews
Dealership Experience
22 yrs, 9 mos
Industry Experience
23 yrs
57 Reviews of Darryl Kwock
June 21, 2018
Scheduled maintenance. The service on my car went as planned. Because of being understaffed that day, they had to keep my vehicle over night. Throughout the progress Darryl The service on my car went as planned. Because of being understaffed that day, they had to keep my vehicle over night. Throughout the progress Darryl Kwock kept me informed. Everything went smoothly. More
by pattie3219
May 27, 2018
Darryl was fantastic. He had a wonderful attitude, unlike some dealer agents could be sometimes. He took care of everything like he said. And my car came bac was fantastic. He had a wonderful attitude, unlike some dealer agents could be sometimes. He took care of everything like he said. And my car came back clean and fully charged too. More
by X5
Other Employees Tagged: Jasmine
April 09, 2018
great service of car, new experience (uber pick-up) bmw always has new and exciting experiences. (products, sweepstakes, etc.) service and sales are friendly and take the time to explain. lovely sh bmw always has new and exciting experiences. (products, sweepstakes, etc.) service and sales are friendly and take the time to explain. lovely showroom, cafeteria and waiting area. More
by #kabmw
Other Employees Tagged: car wash and quest services crew
March 18, 2018
Great service Darryl is a terrific service advisor. Appointment was take promptly, got a loaner car, and my service was done by the end of the day.. Darryl is a terrific service advisor. Appointment was take promptly, got a loaner car, and my service was done by the end of the day.. More
by Lnchin
March 11, 2018
Service Excellent service from start to finish. Great car loaner was provided, car service was finished on time. Everybody was so nice and friendly especia Excellent service from start to finish. Great car loaner was provided, car service was finished on time. Everybody was so nice and friendly especially Darryl Kwock. More
by Ricoc3
February 25, 2018
My service provider Darryl took great care of me! Darryl was a great advisor who provided exceptional customer service! I had a cracked windshield and he worked quickly with AAA to get my car fixed an Darryl was a great advisor who provided exceptional customer service! I had a cracked windshield and he worked quickly with AAA to get my car fixed and made it EXTREMELY convenient for me with a free rental while my car was being serviced! He also identified a recall service that I was unaware of. I actually leased my BMW from Glendale BMW, but have had some negative experiences regarding service; however, I am looking forward to working with SouthBay BMW for my next car lease or purchase this year. If you're at SouthBay BMW, ask for Darryl! More
by BMW newbie
February 21, 2018
New car saleman/Service writer They have wonderful communication skills and always there when you need them. I wish all customer service personnel were like your personnel at South They have wonderful communication skills and always there when you need them. I wish all customer service personnel were like your personnel at South Bay. More
by blackie123
Other Employees Tagged: Eddie Ramos
January 26, 2018
First maintenance service on my 2015 BMW 535 i Darryl Kwock and the service team at SouthBay BMW are outstanding. Would highly recommend them. This survey would not allow me to rate, would give 5 s Darryl Kwock and the service team at SouthBay BMW are outstanding. Would highly recommend them. This survey would not allow me to rate, would give 5 stars More
by Katsuo1949
January 18, 2018
Rodent damage repaired. I took my 750li in for electrical issues to discover I had rodent damage. Cost to repair was quoted. Received another call with a 40% increase over I took my 750li in for electrical issues to discover I had rodent damage. Cost to repair was quoted. Received another call with a 40% increase over original quote to a total of over $2,400 . After a week, I picked up my car. I opened hood the next day to discover the hood liner and another area had not been replaced. I called my service advisor with my disappointment. Took car back and met with Service Manager, Silvio. Since his department erred, they replaced those parts at no additional cost. While I was not happy with 3 trips to the dealer and the unfinished work, Silvio honored the last price quoted. More
by dddRodent
Other Employees Tagged: Service Manager Silvio.
