Dealer Reviews
Cars for Sale
Dealer Log In
Darryl Kwock
57 Reviews
Dealership Experience
22 yrs, 9 mos
Industry Experience
23 yrs
57 Reviews of Darryl Kwock
June 09, 2026
I had an excellent experience working with Darryl during my recent service visit at South Bay BMW. From start to finish, he was professional, communicative, and attentive to every detail. He kept me updated my recent service visit at South Bay BMW. From start to finish, he was professional, communicative, and attentive to every detail. He kept me updated throughout the process, clearly explained the work being performed, and made sure all of my questions were answered promptly. What stood out most was his responsiveness and commitment to customer service. It’s not always easy to find someone who consistently follows up and keeps you informed, but Darryl did exactly that. The entire service experience was smooth, efficient, and stress-free because of his efforts. I appreciate the level of care and professionalism he provided and would not hesitate to work with him again. Thank you, Darryl, for making the experience a positive one. More
by AM
Verified Customer
November 23, 2022
Service Advisor Alfonso is top notch and will only suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for you suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for your Superior service! More
by marikagapuzz
Other Employees Tagged: Willie Reyes , Alfonso Quinones
August 14, 2022
Brought car in to change one flat tire. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. More
by cboriboun
April 21, 2021
The service department sucks. They had my car for three weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine light is still on. The service department takes the car back in and after waiting another hour, they tell me it needs another part and they need to keep the car another week. What a waste of time and money. More
by Stephen
Other Employees Tagged: Willie Reyes , Dan Grammer, Timothy McIntosh, Graciano Perez, Alen Yadegar
March 05, 2021
Darryl Kwock , Service Advisor went above and beyond helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. More
by jr.carricatojr
February 24, 2021
Mark Cleary was extremely helpful in showing us the Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the qual Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the quality and service and mark gave us excellent direction. More
by hank
Other Employees Tagged: Marc Cleary
November 30, 2019
Terrible experience-Lazy service guy yelled at customer Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:3 Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:30. Even though I know I have 24 hours to return I still try best to rush back before its closed. I got there 3 mins before close ( check the camera time stamp!) He started arguing with me because he is all packed up and trying to leave early. He then threatened not to let me pick up my car also yelled at me saying he will charge me for extra the rental fees! He further turned around to instruct the other girl don't help me. OMG I can not believe BMW such a high class brand used such low class at the front line to service patron customers. So shocking disappointed! This service adviser has no intention to service for sure. Will not return South Bay BMW to get insults again!! More
by Michelle
September 05, 2018
BEST CUSTOMER SERVICE Darryl is the best. I have been his customer for years and continue to receive the best customer service. I wouldn't dream of going to a different d Darryl is the best. I have been his customer for years and continue to receive the best customer service. I wouldn't dream of going to a different dealership. More
by P&P
September 05, 2018
Outstanding Customer Service Consistently! I have always received outstanding customer service from my service representative, Darryl. I am extremely happy to be one of his customers for more I have always received outstanding customer service from my service representative, Darryl. I am extremely happy to be one of his customers for more than 10 years! He is very professional and efficient in ensuring his customers leave happy and satisfied. Thank you for a job well done! More
by bmwdiva1
September 04, 2018
Good overall experience with minor hiccups Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an un Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an uneccesary hassle. Also, my car was not washed after service and I did not have time to wait while picking up the car. More
by BeachCat
