Daniel Lugo | Page 12

Pinkney King was very helpful. My only problem with my buying experience here, was that the same questions were ask numerous times, which made the process longer then it needed t My only problem with my buying experience here, was that the same questions were ask numerous times, which made the process longer then it needed to be. More

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Me and my wife had a wonderful experience with Shannon and Dan. They explained everything we needed to know about our new car. and Dan. They explained everything we needed to know about our new car. More

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Clean, Friendly Staff, Nicely kept cars and cool coffee machine! Bought my first car here, don’t regret it! machine! Bought my first car here, don’t regret it! More

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Diego made the buying experience very enjoyable and fun! He was up front and honest through the process. He was up front and honest through the process. More

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Diego made this process beyond easy! He has an amazing attitude and was professional and fun to work with! He wanted to make sure every detail was covered even after staying late to fini He has an amazing attitude and was professional and fun to work with! He wanted to make sure every detail was covered even after staying late to finish the deal. He has an infectious energy and Heritage is luckily to have him on their team! More

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Diego was amazingly helpful, kind, and entertaining! Our purchase of our new Grand Highlander wasn’t finalized until after 10pm, but Diego kept the energy and enthusiasm the entire time and made the wh Our purchase of our new Grand Highlander wasn’t finalized until after 10pm, but Diego kept the energy and enthusiasm the entire time and made the whole process very enjoyable! More

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Everything went well. Muhammad was great work with me. We’ll be back in the future and recommend them to friends and family. Muhammad was great work with me. We’ll be back in the future and recommend them to friends and family. More

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Diego and Dan finance stud are amazing attributes to your dealership! Thank you for everything dealership! Thank you for everything More

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This was a wonderful experience and Diego was absolutely amazing and we r very very happy w our new tacoma amazing and we r very very happy w our new tacoma More

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Purchased a new Sienna. Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and rea Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and realized I was not provided ANY of my paperwork. Not even my temporary registration card to legally be able to drive the car. It's now been 3 days and I still don't have the paperwork despite 10+ calls/emails to the dealership and being told it would be sent via overnight mail. Was told by Daniel that the temp reg form can't be sent via email. Was told by Sebastian that I don't need the form to legally drive the car. A majority of my time spent purchasing the car was declining additional film coats, paint protection, leather protection, extended warranties, etc. Annoying but can be overlooked if the job they needed to do was actually done right. We all make mistakes. It's how we respond to mistakes that defines our character. Their lackluster response and seeming indifference makes it an easy choice to not return to this dealership in the future. More

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