Daniel Lugo | Page 13

Dan is an Amazing Salesman that went above and beyond to meet mine and my Family's needs. Really took care of us. Unfortunately we cant say the same about the Finance Department and service department. To meet mine and my Family's needs. Really took care of us. Unfortunately we cant say the same about the Finance Department and service department. To finance i asked them specifically to NOT run my credit with Members 1st, and guess what? it was run through them even though i asked them specifically not to. Then Service Department, It's a Mess. I was in the market to purchase a second vehicle and considered one of the vehicles in the inventory, but after my interaction with the service department. They cost Dan a sale. When I bought my Ford I called to ask a simple question, (New to Ford I was seeking guidance) When answered, they told me, "I'm sorry we're Toyota and we don't work on American cars". So they transferred me to Dodge side. And when Jodie? I think is her name she told me, "we don't work on Ford" and hung up on me. And really made wonder, If I buy this car from them. Am i going to have the same issues? Its a Mercedes, are they gonna tell me they don't work on German cars now? And to add, i bought a service contract with a "disappearing $100 deductible" and when i asked them about that once again they told me they don't work on Ford that's my problem and they don't know why Finance would tell me that is disappearing if its not. I had to leave a Review because i saw someone talking bad about Dan and that's not fair, he is an excellent Sales person. Its the finance department and the service department that screw Dan out of more potential sales at least from me and my family. More

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Worked with Daniel Lugo, Salesperson, and Bryan DeGuzman, the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer upd the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer updates and no surprises. Unlike other Toyota dealers in the area Heritage went the extra mile to deliver the vehicle I wanted in short order rather than projecting indifference and giving me some nebulous distant expected delivery estimate. Daniel and Ryan were professional and accommodating throughout the entire ordering and delivery process. Thank you for your effort in securing the vehicle I wanted in a timely manner. Looking forward to many years of pleasurable driving and dealer support. More

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Salesman Daniel Lugo was great to work with. Fred Mansfield from finance was equally as great. No pressure, worked with us to get the right deal, and knowledgeable friendly staff made for a enjo Fred Mansfield from finance was equally as great. No pressure, worked with us to get the right deal, and knowledgeable friendly staff made for a enjoyable experience. More

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Muhammad is an excellent salesman. He will get straight to the point and make your buying process easier. He will get straight to the point and make your buying process easier. More

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Prompt, courteous, answered my questions thoroughly. A joy to work with my salesman. Would recommend the dealership to others. joy to work with my salesman. Would recommend the dealership to others. More

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Great salesman! Knows his stuff. Explained everything in detail. Fair price. Nice sales room. No pressure sales. detail. Fair price. Nice sales room. No pressure sales. More

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We had a great time. They worked really heard to remove a fraud alert from my credit reports. fraud alert from my credit reports. More

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Dealership wanted $2500 over MSRP for a 2021 RAV XLE premium. When asked about the markup they stated it’s a market adjustment fee that is non negotiable. They also informed us prior to our 2 hour dri premium. When asked about the markup they stated it’s a market adjustment fee that is non negotiable. They also informed us prior to our 2 hour drive getting there that they are offering $1000 over KBB value for the trade. The trade according to KBB was between 8 to 10k. They came in at $5800. After negotiating for two hours they brought the trade in value up to $10000 which they said got rid of the $2500 market adjustment. I guess they thought we couldn’t figure out basic math. That brought the trade in value to $7500 and the market adjustment remained at $2500. I called Another dealership 12 minutes away and asked about this market adjustment fee. They stated it’s up to the dealership and they do not practice this. Unfortunately they couldn’t get the vehicle. I would never recommend Heritage Toyota to anyone. I’d rather travel out of state before purchasing anything from these scammers. The owner obviously has no morals. More

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