Daniel Gonzales

Very good first service experience on my Tiguan. Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warra Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warranty. Excellent customer service from all! More

by BOBEUSTROM Verified Customer Verified Customer

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Kept me informed of the work and costs. Work was done in timely manner. THANK you Work was done in timely manner. THANK you More

by Bob Verified Customer Verified Customer

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I only have had a problem with the service department. I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see i I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see if it would be covered and to order the parts. I waited over a week and a half for an answer. Finally after 3 repeated calls with no call back and 2 weeks later I was told that it would be covered and that they would order the part but it would take another 5 to 10 days to get it in. I feel like my problem was just forgotten about and frustrated with not having my calls being returned. More

by TERRYMCCL Verified Customer Verified Customer

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Quality job on the service. Amazing job on the car wash. Nice show room to wait in. Amazing job on the car wash. Nice show room to wait in. More

by LMSEIFER873 Verified Customer Verified Customer

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They seem to get the job done. However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding d However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding did they informed me that they have a courtesy vehicle that could take me home and pick me up. Too little-too late. More

by DYLAN Verified Customer Verified Customer

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Because of a delay I was treated very fairly. I always get good service from this dealership I always get good service from this dealership More

by JOANNHEBING Verified Customer Verified Customer

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I recently had the pleasure of visiting your Volkswagen dealership and I’m writing to commend the outstanding customer service I received. From the moment I arrived, the staff was welcoming, knowledgeable, dealership and I’m writing to commend the outstanding customer service I received. From the moment I arrived, the staff was welcoming, knowledgeable, and genuinely attentive to my needs. The representative I worked with took the time to listen to my concerns, provided clear and honest information, and made the entire process seamless. I especially appreciated the transparency.The attention to detail, prompt communication! Please extend my thanks to the entire team for their professionalism and dedication. I will not hesitate to recommend Volkswagen to friends and family. More

by KAYLEENRATKINS Verified Customer Verified Customer

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From start to finish the folks there were helpful and are completely awesome. VW Salem ROCKS!!! completely awesome. VW Salem ROCKS!!! More

by A.CARNAGHIE Verified Customer Verified Customer

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Was a quick and easy trip with great interactions with the Volkswagen dealership staff! Nothing bad to say about my experience! the Volkswagen dealership staff! Nothing bad to say about my experience! More

by TJVILLA2000 Verified Customer Verified Customer

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Was a wonderful experience. Associates very helpful and professional. Servicing was done quickly. EXCELLENT SERVICE!!! Associates very helpful and professional. Servicing was done quickly. EXCELLENT SERVICE!!! More

by Gmatee Verified Customer Verified Customer

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