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Daniel Gonzales
Daniel Gonzales at Volkswagen of Salem

Daniel Gonzales

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.4
170 Reviews
4.4

170 Reviews

Write a Review

170 Reviews of Daniel Gonzales

June 11, 2025

Dealership Rating
Employee Rating

Service is adequate. No personality. Complete service in a timely manor. Minimal client interaction. Area clean. More

by DROSEGASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Jun 11, 2025

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 07, 2025

Dealership Rating
Employee Rating

Did a full inspection and let me choose what I wanted to be done before preforming service. More

by MORGANEC2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Jun 07, 2025

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 06, 2025

Dealership Rating
Employee Rating

I am happy with the dealer and the people. My only issue is that I had my car service and the oil it is either too much or too little and I had to take the car back again. The oil light warnin More

by RVICONSULTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2025

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 05, 2025

Dealership Rating
Employee Rating

They keep me up to date on what is going on with my vehicle and they are responsive when I text back with in 20 minutes of sending the message More

by MAVRICK532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell , David Quarles

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Jun 05, 2025

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 30, 2025

Dealership Rating
Employee Rating

It is easy to get an appointment and the waiting area allows me to work remotely so I really appreciate that. More

by Lincoln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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May 30, 2025

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 30, 2025

Dealership Rating
Employee Rating

Great people to work with and they make sure that the car is working 100% More

by MAVRICK532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell , David

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May 30, 2025

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2025

Dealership Rating
Employee Rating

Bought my vehicle there. 100% satisfied. I would recommend anyone to purchase a vehicle from Volkswagen of Salem. Their service Department is great. More

by PREMO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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May 29, 2025

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 22, 2025

Dealership Rating
Employee Rating

They have horrible communication. They have struggled to fix my issue and when they have done stuff another dealership said it looks like it is done wrong. The service manager keeps t More

by Kody Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell , Devin Hand

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May 26, 2025

Volkswagen of Salem responded

Kody, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 20, 2025

Dealership Rating
Employee Rating

Had good experience, just the wait time could be a little less but other than that it was ok More

by PETAJAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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May 20, 2025

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 20, 2025

Dealership Rating
Employee Rating

The dealership was Ok. But I was wondering if the mechanic caused some damage to my steering wheel bolts when he was attempting to remove the steering wheel. More

by BG3594073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Report | Print
May 20, 2025

Volkswagen of Salem responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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