Dan Hernando
Dan Hernando at Bredemann Toyota
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Dan Hernando

Service Consultant

Bredemann Toyota

1301 W Dempster St
Park Ridge, IL 60068

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16 Reviews
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16 Reviews

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16 Reviews of Dan Hernando

December 04, 2024

Dealership Rating
Employee Rating

It’s one thing to rate a business when things go right, it’s completely different when things go wrong. The service/ manager/director refuses to honor any warranty and trains his employees to look for anyt More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Cooper

Jan 02, 2025

Bredemann Toyota responded

You just bought this used Venza from Zeigler Jeep in Schaumburg a week prior and wanted Toyota to warranty a broken headlight. We told you that the bumper is off on the drivers side, where the headlight is full of water. That is not a product malfunction that Toyota corporate would cover because it was caused by damage. Dealers do not warranty vehicles - manufacturers do. It's not our call. If we could get something covered under warranty for any customer we of course would as there is no downside. The vehicle you bought at another Toyota dealership has extensive history on the east coast of failed state safety inspections and 2 different Toyota dealers not being able to certify the car, assuming because of damage. We tell you this and you turn a 180 apologizing over and over again that you never knew. We advised you to run back to the Ziegler and get them to do something or take the car back with this kind of history. This history will haunt you at any Toyota dealership with the multiple hits on the National History system. We would never sell a used vehicle in this condition. You left with our service manager's card and the offer to have the Jeep store call him if they would like our opinion of what was sold to you in an attempt to help you. Then you leave this review. You purchased a used Toyota from a Jeep store that has extensive history with Toyota dealers, up and down the east coast, of failures to state safety inspections and unable to be certified. Toyota will not warranty damaged parts. The drivers side bumper is off its mounts and has been removed. The same side the headlight is damaged on. We gave you all this information to take back to the Jeep dealer that you just bought it from, with an offer to speak with them on your behalf.

April 04, 2024

Dealership Rating
Employee Rating

Our initial visit made us feel welcome. We were treated by Patsey our salesperson. She was very knowledgeable and answered all our questions. She wasn't pushy. More

by Marlene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tran Nguyen, Patsy Dismuke

January 18, 2023

Dealership Rating
Employee Rating

I am very happy with Jerry and his service he came through on every promise he made we've been buying cars from him for last 20 years and every time the experience is excellent great employee good guy More

by Farmasmiroslaw00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 16, 2023

Dealership Rating
Employee Rating

very helpful , Jerry Giec I appreciate your help and also the manager Brian great service provided thank you so much for the perfect vehicle' More

by Kasiapydyniakkasia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 31, 2022

Dealership Rating
Employee Rating

Worst Toyota service in the area, avoid at all costs. Technician damaged bolts on my vehicle on a simple oil change and I was held to pay to fix, $148 minimum charge to remove one bolt to continue servic More

by Toyota driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian Monks, Joe Sanchez , Don Ziemke

September 28, 2020

Dealership Rating
Employee Rating

This is my 3rd vehicle from Bredemann. I keep on going back because they have always offered a fair price and excellent customer service, including their service department. More

by Lupeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Lurie

February 17, 2019

Dealership Rating
Employee Rating

Respectable, no hassle, sales department Our thanks to Syed Hussain, our salesman, for his politeness and willingness to get us what we were happy with. Jack Prato, the Finance manager, was More

by Felipejackie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Syed Hussain, Jack Prato

Mar 06, 2019

Bredemann Toyota responded

Thank you very much Felipe and Jackie! Please don't hesitate to call us if you have any questions!

October 18, 2016

Dealership Rating
Employee Rating

Expectacular experience!! I brought my parents into Bredemann toyota to purchase a 2014 nissan rogue and they completely loved the staff! We were helped out by one of the plent More

by Obarajas44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Lurie

Oct 19, 2016

Bredemann Toyota responded

Thank you for your wonderful review, it is truly appreciated. We are so happy to know you have enjoyed your time spent working with both Dave and Dan. We hope to continue many more enjoyable experiences with you in the future! We wish your parents many miles of care-free driving in their ride! Congratulations.

June 01, 2016

Dealership Rating
Employee Rating

poor poor service Came to Bredemann Toyota twice and had the (un)pleasure to be served by this person on both occasions. On the first occasion I asked if there is a man More

by Dan Hernandes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 02, 2016

Bredemann Toyota responded

I sincerely apologize that your experience with us did not meet your expectations and I would appreciate the opportunity to speak with you about your recent experience at our dealership. At your convenience, please contact me by phone at (847) 510-5495 or by email at katiebredemann@bredemann.com -Thank you, Katie Bredemann

June 01, 2016

Dealership Rating
Employee Rating

Review of service I purchased my Toyota Camry in 2011 from Bredemann and have always brought it here for its service. The work is always thorough and very professional More

by Mg1503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Schneider, Joe Sanchez , Mark Glinka, Richard Vasquez

Jun 01, 2016

Bredemann Toyota responded

Thank you so much for this wonderful review! We are so happy to know you have had many enjoyable visits for service while working with our staff! We look forward to many more. We wish you many many miles of happy driving in your Camry!

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