Damian Carvalho | Page 3

positives & negatives First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowl First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowledgeable about the Crosstrek. In this social media age where a person can buy a car on line without even leaving the confines of their home, the quality of customer service will dictate if the dealership not only survives but thrives. Jonathan Theodat exceeded my expectations in this category. I also want to commend Damian Carvalho for his patience in going over the features of my new car. As a senior citizen, this advanced technology is like a foreign language to me and he went out of his way to make sure I felt comfortable operating the vehicle. My only negative comment was with the sales manager Inna Perez . I did not appreciate her strong arm tactics and condescending remarks with regards to my ambivalence in purchasing the vehicle.. She embarrassed me by stating that the salesman does not get a salary and only gets a commission and since he spent a considerable amount of time with me it should factor in to my decision. While her intentions may have been to help the salesperson, my opinion was that the remark was totally inappropriate. . More

by smathias99 Verified Customer Verified Customer

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Problem still there with Pandora Pandora app doesn't connect anymore. Software update ineffective. Corporate needs to fix the issue. I have spoken to maker of phone (Motorola) they s Pandora app doesn't connect anymore. Software update ineffective. Corporate needs to fix the issue. I have spoken to maker of phone (Motorola) they state Subaru is aware of the issue More

by SEAKAYAK Verified Customer Verified Customer

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Forester for the winter Jonathan was a knowledgeable salesperson and gave me useful information on the test drive. Damien was extremely thorough going through the car button Jonathan was a knowledgeable salesperson and gave me useful information on the test drive. Damien was extremely thorough going through the car button details so I felt acquainted with the vehicle on the ride home. More

by PMORGANTI1 Verified Customer Verified Customer

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Subaru was new to us and we were dealt with professionly. B We've driven our new Crosstrek only a few days and it has met all our expectations. Handsome color loved by relatives in Alaska as well, runs smoot B We've driven our new Crosstrek only a few days and it has met all our expectations. Handsome color loved by relatives in Alaska as well, runs smoothly and handles well. Glad we had knowledgeable help through Steve and Damian. Thanks again😇 More

by ROBERT.REBELLO Verified Customer Verified Customer

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Pre delivery Picked up car for delivery brought back for sticker and they took it in right away and even washed again due to when we took it the first time it was Picked up car for delivery brought back for sticker and they took it in right away and even washed again due to when we took it the first time it was raining More

by MOTTA609 Verified Customer Verified Customer

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Very courteous and professional dealership I had wheel locks put on my new Subaru Forester and the wait time was not very long, everyone was very professional and showed an Intrest in my car an I had wheel locks put on my new Subaru Forester and the wait time was not very long, everyone was very professional and showed an Intrest in my car and how I was treated More

by ENG3SPECHAZ1 Verified Customer Verified Customer

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No pressure First my finance application was processed very fast and there wasn’t an “ everything looks good but “ tossed in there which made me feel good going i First my finance application was processed very fast and there wasn’t an “ everything looks good but “ tossed in there which made me feel good going in. Joey was great from the introduction to just going through the entire sales process. Damian did a great job walking me through all the features of the vehicle and getting me all the information I would need going forward. Any of my friends and family in the market for a vehicle I will be pointing them in this direction for sure. More

by MCLEMMFTW Verified Customer Verified Customer

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Great sales staff Great sales staff. Thanks to Josh in sales, Damien for help me figure out all the electronic in the Outback, Joe for helping put the deal together an Great sales staff. Thanks to Josh in sales, Damien for help me figure out all the electronic in the Outback, Joe for helping put the deal together and Sean in finance making it easy. No pressure at all to purchase, made the entire process great. More

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Great easy experience buying a new car Salesman, Rick was knowledgeable, professional and very personable. He made sure we we comfortable and understood the process Damian explained and dem Salesman, Rick was knowledgeable, professional and very personable. He made sure we we comfortable and understood the process Damian explained and demonstrated every detail about the car to us. Never felt rushed. Would definately refer others to this dealership. More

by CARAWAY723 Verified Customer Verified Customer

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New car purchase My daughter bought a car from the dealership on December 23rd and I was with her and was pleased with the service and the price and the way she was tr My daughter bought a car from the dealership on December 23rd and I was with her and was pleased with the service and the price and the way she was treated. I decided to lease a new Subaru and the dealership impressed me so that’s why I came back. Alex is very knowledgeable and helpful. Joe is also very helpful and both make you feel like you matter. I would recommend this dealership to anyone More

by ENG3SPECHAZ1 Verified Customer Verified Customer

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