Dallas Conroy

Chevrolet of Everett responded

I don't blame you for being frustrated. You've been back in on November 13th and again on December 22nd, rearranged your time, even skipped the rental the second visit - and you're still waiting on the correct, undamaged panel five months after buying the car. That's not the experience you should've had on something that should've been handled the first time. I'm going to make sure Dan, Dallas, and Derek see this and we get you a clear update and a real plan to finally get this taken care of.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

I can hear how upset you are, especially if you feel like you paid for something that shouldn't have happened in the first place. You mentioned service communication was a 5/5, so I appreciate you recognizing the effort Ward, Randall, Brian, Dan, Stephen, and Dallas made to keep you informed - even if everything else fell short in your eyes. If there's something specific about the pricing or workmanship that felt dishonest to you, that's something we need to look at closely. We're here to have a real conversation about it and make sure you're treated fairly.

Chevrolet of Everett responded

We appreciate you taking the time to share your feedback. We're sorry for the delay and lack of communication around your repair - that's not the level of service we strive for. Please contact our Service Manager, Travis Arnold, so we can try to assist further. As a reminder, we are not the manufacturer and are dependent on the supplier to provide us with parts. We're committed to delivering a BETTER EXPERIENCE here at Chevrolet of Everett, and we'll continue working to improve.

Chevrolet of Everett responded

What an awesome review-thank you! We're so glad Kane and the entire team delivered once again and helped you get into your 2026 Colorado Trail Boss. Consistency and care are key to the BETTER EXPERIENCE we're proud to offer here at Chevrolet of Everett. Enjoy the new ride!

Chevrolet of Everett responded

We're so glad to hear that your car-buying experience was a great one! Maxwell and the rest of our team work hard to make every step simple and stress-free. It's all part of delivering a BETTER EXPERIENCE here at Chevrolet of Everett. Thank you for choosing us-we truly appreciate your recommendation!

Chevrolet of Everett responded

Thank you for the excellent review! We're glad to hear Maxwell and the rest of our team provided a welcoming and knowledgeable experience during your new vehicle purchase. At Chevrolet of Everett, transparency and customer care are key to our BETTER EXPERIENCE promise. We're proud to be recognized as a top-rated Chevrolet dealership in Everett, Washington, and we truly appreciate your recommendation.

Chevrolet of Everett responded

We're glad to hear our team-especially Kane, Jake, and Dallas-helped make your visit smooth and friendly. That's exactly the kind of BETTER EXPERIENCE we strive to deliver here at Chevrolet of Everett. Thank you for your trust and recommendation!

Chevrolet of Everett responded

What an awesome story-thank you for making the switch and giving us the opportunity to earn your trust! We're thrilled to hear Erik, Derek, and the rest of our team delivered the kind of service that made you feel confident in your decision. At Chevrolet of Everett, providing a BETTER EXPERIENCE is at the heart of everything we do. We're honored to be your new car family and truly appreciate your referrals!