D'Aundre Whitfield

Today went to dealership after they called me to tell me according to onstar which i dont have active in my vehicle says im at 27% oil life and to set my appointment up to get my free oil change only to be according to onstar which i dont have active in my vehicle says im at 27% oil life and to set my appointment up to get my free oil change only to be told it was my last free oil change and no more free state inspections by advisor antwane because I was put on a "list" by their dealership because I don't buy extra services from them even though the manufacturer doesn't have any until 45k miles currently my vehicle only has 35k miles on it. The only thing that was due was wiper blades which i just replaced along with the air filters. I don't appreciate the scare tactics used by the dealer and service advisors. When I purchased the vehicle it says in black and white free oil changes and state inspections as long as I own the vehicle and the original owner. I've purchased 4 vehicles from them total and will definitely not be purchasing one from them ever again and will nit be getting any service work performed by them in the future. Also when I was told my vehicle was done I went to pick up the keys and my advisor while leaving the office unattended and door open told me my keys and paperwork are on the counter and to sign one paper take the other and get my keys off the counter not a very safe practice because anyone could've taken my keys and car then left with it or I could've walked off with any other vehicle that had keys on the counter and drove off with it. More

Report | Print

I’m not satisfied with the service department! All day for an oil change is unacceptable. I leave my vehicle as a convenience not mandatory for all day services. You advertise no appointment neede All day for an oil change is unacceptable. I leave my vehicle as a convenience not mandatory for all day services. You advertise no appointment needed, but the service advisor expects you to have one. I had an issue with my radio not working in the past and it was resolved. After my recent oil change I picked up the vehicle and the radio wasn’t working again! I went back and explained the problem speaking to and advisor and service manager that told me they Wouk research the history and get back to me next day or so. It’s been over a week and I haven’t heard back from anyone…honestly, I expected nothing more! More

by gstew2112 Verified Customer Verified Customer

Report | Print

Salesman was very friendly and helpful. He was able to answer all of our questions. He was able to answer all of our questions. More

by sophiemae757 Verified Customer Verified Customer

Report | Print

Great Service a a a a a a a a a a a a a More

by kemp252000 Verified Customer Verified Customer

Report | Print

Everything went well and service was provided in a a professional, yet friendly and timely manner. professional, yet friendly and timely manner. More

by BJ Verified Customer Verified Customer

Report | Print

Very poor management, keys and/or cars can’t be found and customers leave empty-handed in frustration; they claim every vehicle has add-ons customers have to pay for, but there doesn’t seem to be a way to k customers leave empty-handed in frustration; they claim every vehicle has add-ons customers have to pay for, but there doesn’t seem to be a way to know if those add-ons are on a car, which leaves one in doubt of its legitimacy. More

by Zorro Verified Customer Verified Customer

Report | Print

Engine light came on after this horrible service. They forgot to install the oil plug They forgot to install the oil plug More

by gefferycole Verified Customer Verified Customer

Report | Print

Communication system is extremely poor. Always go from the computer answering machine to an email that request leaving name, telephone number and detailed information about problem. The ema Always go from the computer answering machine to an email that request leaving name, telephone number and detailed information about problem. The email calls are never, never, never returned. More

by tfraim Verified Customer Verified Customer

Report | Print

DeAndre was exceptionally helpful, not only assisting us in finding a suitable truck for our budget, but also exceeding our expectations. I would highly recommend Souther GMC to anyone looking for a reliabl in finding a suitable truck for our budget, but also exceeding our expectations. I would highly recommend Souther GMC to anyone looking for a reliable and trustworthy company. More

by bprentice13 Verified Customer Verified Customer

Report | Print

I always ha e a great experience at Southern GMC. The Acadia has been excellent. Southern will be my dealership for Life!🫡 The Acadia has been excellent. Southern will be my dealership for Life!🫡 More

by fredpettus Verified Customer Verified Customer

Report | Print