Brett Lloyd

When I tell I’m experiencing some of the worst service possible from Southern Buick GMC - Greenbrier I mean just that. How can you misdiagnose what’s wrong with my vehicle then you tell me it’s going to b possible from Southern Buick GMC - Greenbrier I mean just that. How can you misdiagnose what’s wrong with my vehicle then you tell me it’s going to be another 2 weeks before the part come in but you refuse to give me a loaner vehicle to drive. They keep referring me to a rental car place and want me to pay for it. Mind you it will be a month of them having my vehicle for a job that only call for 3.5 hours to actually do. Last year there was something wrong with my engine so they had to go in and tear the top half off and fix it now it’s my transmission. Don’t get me wrong the sales guy was awesome but never take your vehicle to this location for service. Next up The Dealer Board and Attorney. More

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Ms.Kimberly Meeks was very helpful in helping with my service needs. She help work out my complaints. service needs. She help work out my complaints. More

by cellabethea1965 Verified Customer Verified Customer

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I paid $249. 99 for a diagnostic service but only received generic fault codes and a list of theoretical procedures. I did not receive an explanation or breakdown 99 for a diagnostic service but only received generic fault codes and a list of theoretical procedures. I did not receive an explanation or breakdown of the actual tests performed to justify a $3,000+ turbocharger replacement. Under the Virginia Motor Vehicle Repair Facility Act, a shop must provide a clear explanation of diagnostic work actually performed. Presenting hypothetical steps does not meet this legal requirement or basic consumer protection rules.If a technician or manager cannot explain what they physically did to reach a $3,000 conclusion, there is no reason to trust this shop with the actual repair. You are taking my money and withholding the data I paid for. If this data is not being purposefully withheld to force me to do the repair with you, then you are hiring staff who cannot articulate or justify the work they claim to perform. I have already escalated this via a formal letter and expect a full itemized breakdown or a complete refund of my diagnostic fee. More

by Galia Simons Morton Verified Customer Verified Customer

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Fast and highly respectful team you got there. Very polite and to the point. Thank you. Very polite and to the point. Thank you. More

by Jonesv76 Verified Customer Verified Customer

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The manager that took care of my problem Bret was very professional listened to to my problem came up with a solution, that was more then acceptable by my standards a true asset to Southern Buick because professional listened to to my problem came up with a solution, that was more then acceptable by my standards a true asset to Southern Buick because of him I will get my next car through Southern Buick. More

by EricTheGrey50 Verified Customer Verified Customer

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Had lifters and push rods repaired on my 2017 Gmc had a great experience my vehicle has been repaired. Im very satisfied and no issues so far. Service advisor Kimberly M. did a outstanding job keeping me great experience my vehicle has been repaired. Im very satisfied and no issues so far. Service advisor Kimberly M. did a outstanding job keeping me informed on the status of my vehicle while in service. She's very professional, knowledgeable, courteous and if she wasn't sure of an answer to my questions she would find out and alway called back to follow up on the issue. West the service manager/Operations manager is Superb he is very professional, knowledgeable and a real go getter. Took time out of his busy day to assist me with issues that arose via the extended warranty company. The GM Brett is professional, welcoming to discuss any issue with and a great leader at Southern Gmc. Overall I had a great experience my vehicle has been repaired and serviced. Im very satisfied and no issues so far. More

by johnl.gamble Verified Customer Verified Customer

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If you're reading this, run. Run far and fast away from this god awful business. Customer service is horrendous! They say free oil changes for life, but don't tell you how they s Run far and fast away from this god awful business. Customer service is horrendous! They say free oil changes for life, but don't tell you how they sometimes will and won't replace the oil filter. They don't tell you how many hoops you gotta jump through in order to schedule the service. Want to book online? The system hasn't registered the fact I've owned a vevhle for the entire almost 2 years Ive owned it now. So I can't even schedule the service unless I call and fight AI to transfer me to a live person. Even then, I wait on hold for almost 30 minutes everything time I call. They hope to frustrate you enough where you give up and they don't have to perform included services. Worst place Ive ever dealt with. Do yourself a favor and DO NOT BUY FROM HERE More

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Brett Lloyd and his team ensure everything is handled efficiently and problems solved. Any issue is solved immediately by Mr. Lloyd. efficiently and problems solved. Any issue is solved immediately by Mr. Lloyd. More

by TGENTRY1 Verified Customer Verified Customer

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Everything was explained to me to the finest detail Entire transaction was very smooth Explained every question I had to a great detail Entire transaction was very smooth Explained every question I had to a great detail More

by AGIANNERINI Verified Customer Verified Customer

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Thoughtful, Kind, helpful, knowledgeable This was my best experience with a car dealership. I really appreciated the time and thoughtfulness thought the whole process experience with a car dealership. I really appreciated the time and thoughtfulness thought the whole process More

by MBASS247 Verified Customer Verified Customer

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