Brett Lloyd | Page 2

My service advisor Bink lied to my face and said I told him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted $1100 by Antoine. Bank called the day. I dropped my car off to let me know it would be $1400. I told him I could not afford that and that I would pick the car up. before I arrive, Ben gave me a call back saying they had already performed the fuel cleaning and that I had told him it was OK to move forward, which was a lie. All calls are recorded there so they should have easily been able to figure out that’s not true. When I arrive to pick up my keys, I was a little upset that I had been lied on to which the manager says you don’t need to raise your voice and he wanted to look into it to which I responded you don’t need me to look into it. I just need my keys instead of looking into it by listening to the phone calls that they have immediate access to he instead asked me not to come back. gladly I will not be back. I have been a customer of Southern Gmc for 13 or 14 years at this point. I won’t be returning if I could give zero stars I would. More

by JARU757 Verified Customer Verified Customer

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Don’t know Brett Lloyd but Jerome was fantastic as was Anthony. Thanks for a great experience Anthony. Thanks for a great experience More

by MIKETREADWELL1961 Verified Customer Verified Customer

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Real bad customer service. I always make appointment when I go for oil change and take 2 hours. This time takes 4 and half hours and they rushed because I complained to the man I always make appointment when I go for oil change and take 2 hours. This time takes 4 and half hours and they rushed because I complained to the manager. The girl on the customer service mentioned very proud they have someone wanting since 6:30 am and don't have hopes to get service done on the kia More

by elitoykenia Verified Customer Verified Customer

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The Team at Southern Kia Greenbrier was knowledgeable, friendly, and fair. I was impressed by Logan's willingness to help and to find the answers to my questions throughout this process. I look forward to friendly, and fair. I was impressed by Logan's willingness to help and to find the answers to my questions throughout this process. I look forward to working with this Team in the future. More

by GAFENTAKIS Verified Customer Verified Customer

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Employees are professional and knowledgeable. You are kept informed throughout the whole process and checked on if you're waiting while repairs are being made. You are kept informed throughout the whole process and checked on if you're waiting while repairs are being made. More

by PAMTOPPINS1 Verified Customer Verified Customer

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Dropped my truck off at 4PM on a Thursday for a 7 AM Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answeri Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answering computer to talk to a human. AI said it would send text to service department who would get back to me with status. Gave up and came in on Saturday morning to pick up truck not ready never touched. Service done while I waited. More

by GHORTON3 Verified Customer Verified Customer

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On time place very kind and helpful while making a choice on a new helping matter on a new helping matter More

by Gordon Verified Customer Verified Customer

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The staff greeted us immediately and were very welcoming. All team members appeared knowledgeable about Kias. I liked how they talked about purchasing from the dealership they worked at. All team members appeared knowledgeable about Kias. I liked how they talked about purchasing from the dealership they worked at. More

by PRECIOSA8604 Verified Customer Verified Customer

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Great mechanics and a service manager is A+ took time out to chat with me without reservation answered all my questions to chat with me without reservation answered all my questions More

by pricillak91 Verified Customer Verified Customer

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I love how they always welcome me back when I bring my car in to be serviced car in to be serviced More

by christinabrownson26 Verified Customer Verified Customer

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