Brett Lloyd | Page 3

Took them 3 months to resolve a recall , to have my prescription sunglasses taken from my car . Horrible customer service on top of that with a rude and disrespectful general manager . prescription sunglasses taken from my car . Horrible customer service on top of that with a rude and disrespectful general manager . More

by DMAZZULO Verified Customer Verified Customer

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I wish I could leave a negative stars. After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one called you to which of course I'm surprised. I get there and they say oh your car was broken into on the lot. It's undrivable again. I've reached out to management, leadership as well as Kia's customer service department and I still do not have a resolution. It has been weeks and I still don't have my car. They do not communicate. They are unresponsive and they have not taken responsibility for the fact that my car was damaged under their watch. More

by rlricks2 Verified Customer Verified Customer

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Good , on time offers more than enough. I would recommend their service to other. Need to keep their word to what need to be done service wise. I would recommend their service to other. Need to keep their word to what need to be done service wise. More

by 624willu Verified Customer Verified Customer

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Service write up person was courteous and fast service. I hope I get him next time. I hope I get him next time. More

by Randallcarrier Verified Customer Verified Customer

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Southern KIA Greenbrier has good customer service. The Manager and Sale rep will help you find a good deal. I'm satisfied with 2 purchases. The Manager and Sale rep will help you find a good deal. I'm satisfied with 2 purchases. More

by MADISONW37 Verified Customer Verified Customer

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Truck wasn't ready for test drive after a long drive and appointment was made days prior. Attempted to "walk" after test driving after noticing the chaos of the staff and concerns regarding the used truck. appointment was made days prior. Attempted to "walk" after test driving after noticing the chaos of the staff and concerns regarding the used truck. Head salesperson asked for a few minutes and talked me into the deal by offering a 2yr bumper to bumper warranty. The next week the transmission began giving issues, the warranty for the trans issue was denied stating it was a known issue. After almost 2 mos of fighting they finally fixed the transmission. Received the truck and noticed the transmission was leaking b/c the tech didn't replace the rear seal. After almost 3 weeks they stopped returning my calls. Worst dealership I've ever worked with and plan to contact the BBB. More

by beauworsham Verified Customer Verified Customer

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Extremely helpful and the process was easy. They weren’t opposed to coming down on the price a little bit, and talked us through the whole thing. They weren’t opposed to coming down on the price a little bit, and talked us through the whole thing. More

by JILLIANGM02 Verified Customer Verified Customer

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Easy to get an appointment, dropped it off and had a call back within a couple hours that it was ready for pickup. Can’t get any easier than that! back within a couple hours that it was ready for pickup. Can’t get any easier than that! More

by lburgess1278 Verified Customer Verified Customer

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After car detail there was still trash inside car, washer fluid not filled, navigation not updated. No response in over 2 weeks. fluid not filled, navigation not updated. No response in over 2 weeks. More

by chillpill1001 Verified Customer Verified Customer

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Good customer over 20 years Salesman Winston Whitehurst excellent as usual We continue to find what we need excellent as usual We continue to find what we need More

by SONGOFTHEBRIDE Verified Customer Verified Customer

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