Curtis Hensley | Page 9

My experience has been better than expected. I say this because customer service has been great, even though I was not able to drive away with my pre-owned vehicle after committing to purchasing I say this because customer service has been great, even though I was not able to drive away with my pre-owned vehicle after committing to purchasing it well above what I wanted to spend because of problems that should have been corrected when they did their "thorough" inspections. Besides this issue and still waiting for repairs to be made, the team has taken care of me with a loaner vehicle until everything is right again. Hats off to them for being as busy as they are and still trying to make things right for me and my family. I still, wish they would have helped me out with something that seats my whole family. Still excellent IMO More

by JASON.LESTER916 Verified Customer Verified Customer

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Everyone was helpful and nice to work with. Jason was knowledgeable and pleasant to work with Jason was knowledgeable and pleasant to work with More

by PRINCESSKATBUGG Verified Customer Verified Customer

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Friendly Quick transaction Clean location. All people I encountered were competent No problems Good experience All people I encountered were competent No problems Good experience More

by AOSIII Verified Customer Verified Customer

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Consumer protection alert* Misrepresentation For a moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the price was few thousand below market. I kind of guess that it had a hail damage so I went and emailed the dealer to check if it had one and if the damage has been repaired. I was told that “it looks like it was repaired” Under the premise of having hail damage repaired, I drove an hour down to the dealer to check out the car the next day. When we were there, I even double-checked with my sales, Jeremy, if hail damage was repaired, then he said “I believe it is repaired” I trusted both statements. While we were looking at the car, there was damage to the rear bumper. On the paper we agreed to purchase the car if they get that fixed. We paid a deposit of $1500 on 23rd of June. Was told it would be ready on the 28th. Was told later they didn't have the part so it would be ready 4th of July. I and my girlfriend were like sign the paperwork paid the remaining down payments when the car is actually ready for pickup. Jeremy was hoping that we can sign the paperwork before the 30th. I and my girlfriend understand that he might want to count us in his sales for June, so we drove two hours round trips just to sign the paperwork and pay on 30th June. After picking up the car for a week and I noticed while washing the car, that the damage on the roof wasn't repaired. I've talked to the customer relations manager, talked to my sales, talked to the sales manager, and I believe also the GM. Well, they all had something in common which is kicking me around. The sales manager said something that I find it funny which was that “you should've checked it before driving off” Bruh, two of your employees told me it's repaired. And kept saying he had no idea that it wasn't repaired. Selling cars with false information. More

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Our sales man was so attentive! If you go ask for Stephen! Curtis made this deal possible… he heard what I had to say and make the whole process possible! Dewon, so good with my k If you go ask for Stephen! Curtis made this deal possible… he heard what I had to say and make the whole process possible! Dewon, so good with my kids and made a huge hiccup in the process seem so small by fixing things right away! More

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Good. Wonderful experience. First class knowledge of vehicles. Thank you so much for the service. Wonderful experience. First class knowledge of vehicles. Thank you so much for the service. More

by JEILERS1995 Verified Customer Verified Customer

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