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Cristina Morales
Cristina Morales at Penske Buick GMC Of Cerritos
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Cristina Morales

Sales Manager

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.3
79 Reviews

Dealership Experience

1 yr, 11 mos

Languages Spoken

English English

Spanish Spanish

4.3

79 Reviews

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79 Reviews of Cristina Morales

December 23, 2024

Dealership Rating
Employee Rating

Bad service & no shuttle and no reply to all calls and messages. Very rude service advisor (guy middle bay area) More

by Joonwoomaeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Stein

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Dec 25, 2024

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of customer service and communication you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Dec 25, 2024

Joonwoomaeng responded

Hello Matt, Sure. I look forward to speaking with you. Best Regards, Jun

November 23, 2024

Dealership Rating
Employee Rating

Very courteous representative and very knowledgeable in regards to cars availability A very quick and easy transaction and very easy process More

by rsaunders364
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Jose Solis, Camille Soto, Matthew Stein, Clarissa Vargas

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Nov 24, 2024

Penske Buick GMC Of Cerritos responded

The team at Penske Buick GMC of Cerritos appreciates your feedback about our knowledgeable representatives and smooth transaction process. Please reach out if you have any more automotive needs or questions.

November 23, 2024

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Employee Rating

Donal Moereno , "It's very good customer service, always with a positive attitude to assist me." More

by INTERNATIONALBODYSHOP26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donal Moreno

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Nov 24, 2024

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words about our team. Glad you had such a positive interaction with us.

November 19, 2024

Dealership Rating
Employee Rating

Outstanding service Dept. and people. They know the product and care about the customer. Turn around time was great and it was done when they said it would be. More

by LEEARKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Javier Garcia

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Nov 20, 2024

Penske Buick GMC Of Cerritos responded

Thank you for sharing your feedback about your experience with our service department at Penske Buick GMC of Cerritos. We're glad to know our team took good care of you and that the turnaround time met your expectations. Wishing you safe travels ahead.

November 17, 2024

Dealership Rating
Employee Rating

This was a pleasant experience as it was a no pressure customer based, and fast service! I would definitely recommend giving this dealership consideration on your next vehicle purchase! More

by donandapril
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Matthew Stein, Clarissa Vargas

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Nov 18, 2024

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a fantastic experience at Penske Buick GMC of Cerritos. Thanks for recommending us and we hope you'll keep us in mind for your future vehicle needs!

November 11, 2024

Dealership Rating
Employee Rating

Excellent service from Valerie she was easy to work with felt no pressure from the sale very easy going. I recommend you look for her on your next gm purchase. More

by RRUIZ026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Matthew Stein, Clarissa Vargas , Valerie

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Nov 11, 2024

Penske Buick GMC Of Cerritos responded

Thanks for the recommendation. We're glad you found our team easy-going at Penske Buick GMC of Cerritos. Wishing you many enjoyable drives in your new GM vehicle!

November 03, 2024

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Employee Rating

Its prices are very high, there are other, more economical service, I do not recommend them. More

by Jhernandezz8686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 05, 2024

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recent experience with our Sales Team regarding pricing. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

October 03, 2024

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Employee Rating

best dealership ever, great service, good customer service , javier helped me out perfectly and he is the reason i got it done. More

by GUERREROJ7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Matthew Stein, Clarissa Vargas

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Oct 04, 2024

Penske Buick GMC Of Cerritos responded

We're glad you enjoyed working with our team at Penske Buick GMC of Cerritos. Thanks for your feedback. Enjoy your new ride!

September 26, 2024

Dealership Rating
Employee Rating

Easiest car purchase I’ve ever had. Penske Buick was great and I would recommend them to anyone. More

by NW2124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Matthew Stein

Report | Print
Sep 26, 2024

Penske Buick GMC Of Cerritos responded

Happy to hear that your car purchase went smoothly with us. Thank you for recommending Penske Buick GMC of Cerritos; we appreciate it.

September 16, 2024

Dealership Rating
Employee Rating

Took my car in for a code p0299 I still got the the same code when i drove my car the next day .. Not fix yet More

by Roo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Matthew Stein, Clarissa Vargas

Report | Print
Sep 16, 2024

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. We apologize that you are still having the same issue as when you brought the vehicle in the first time. I would like the chance to speak with you to learn more about your service experience. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

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