Corey Webster

Service advisors need to keep customer updated when their vehicle is in for service. No contact at all!! vehicle is in for service. No contact at all!! More

by ramblewood Verified Customer Verified Customer

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This was an AMAZING experience! !!!! I can not say enough reat things about the service team at NYE CDJR. Chris Myers was outstanding! Brought my truck right in as soon as I arrived !!!! I can not say enough reat things about the service team at NYE CDJR. Chris Myers was outstanding! Brought my truck right in as soon as I arrived & had it scanned in no time. Cory Webster was the advisor and got me in the system right away. The tech Anthony was spot on and had the truck completed and ready for pick up in a short period of time. Craig Beach was the person who facilitaed everything. Best experience ever!!!!! More

by rgcappy1 Verified Customer Verified Customer

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Left wires hanging under dash and wheel not aligned it’s inch off center, and they don’t return calls. Service manager will not talk to you, leaves it to the underlings. I just bought this truck drove it inch off center, and they don’t return calls. Service manager will not talk to you, leaves it to the underlings. I just bought this truck drove it for a week and they’ve had it for two. They obviously just slapped a insp sticker on emergency brake was broke and tinting was illegal, besides steering being broke. More

by cardsandim Verified Customer Verified Customer

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Service was great, everyone was friendly and easy to deal with! They got my truck right in! with! They got my truck right in! More

by SaltLife29000 Verified Customer Verified Customer

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Easy appointment scheduling process as well as excellent communication throughout keeping me informed on the status of repairs. communication throughout keeping me informed on the status of repairs. More

by amiller795 Verified Customer Verified Customer

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Has a nice waiting room with hood coffee. Woman’s Bathroom is clean and easily accessible Woman’s Bathroom is clean and easily accessible More

by donna.jeselson Verified Customer Verified Customer

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I am extremely dissatisfied with the service I received regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was t regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was the issue. After not hearing anything from the service department, I called on Wednesday for an update and was told the vehicle had not yet been looked at but was expected to be brought into the shop that afternoon. On Thursday morning, I stopped by in person to check on the status and was again told the vehicle had not been inspected but would be brought in that afternoon. When I returned on Friday morning, Corey was unable to locate the vehicle. Shortly afterward, our fleet manager called and was informed that the vehicle still had not been looked at, but that it would be brought into the shop that afternoon. When we called again later that Friday, we were finally told that the vehicle had just been brought in for inspection. The following Monday, we were informed that the battery needed to be replaced and that the rear hatch door also required replacement. We declined the hatch repair and authorized only the battery replacement. I was able to pick up the vehicle on Tuesday. What should have been a straightforward battery replacement took more than a week to complete. Throughout the process, communication was poor, updates were inconsistent, and there appeared to be little urgency in diagnosing or repairing the vehicle. The fact that the vehicle had not even been inspected for several days and could not immediately be located when I inquired was especially frustrating. This was the worst service experience I have ever had. Based on this experience, I do not plan to return for future service and would not recommend this dealership's service department to others. More

by gbeckwith Verified Customer Verified Customer

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They keep putting in new parts but still haven't fixed my 4 wheel drive. I can't use!! I didn’t buy a jeep for 2 wheel drive!! I'm out almost $4000. Plus each time I go I don't have a ride home so I'm stuck 4 wheel drive. I can't use!! I didn’t buy a jeep for 2 wheel drive!! I'm out almost $4000. Plus each time I go I don't have a ride home so I'm stuck there for over 8 hours each time. The last time I told them I had another important appt at 4:30. I got there at 8am and was told I would be done well before then. I had to reschedule that appt as I was there until 6pm. Still don't have 4 wheel drive available and I keep getting an alarm telling me it's not available. More

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No problems. In and out quickly. People were very pleasant . I’m done writing now. In and out quickly. People were very pleasant . I’m done writing now. More

by francoise0 Verified Customer Verified Customer

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Cory and his team went above and beyond to troubleshoot and repair my 2005 Jeep Wrangler. It had been giving me troublesome engine light codes. Cory stuck with it and did a great job of getting my old Jeep and repair my 2005 Jeep Wrangler. It had been giving me troublesome engine light codes. Cory stuck with it and did a great job of getting my old Jeep straightened out. More

by coachtimmins Verified Customer Verified Customer

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