Cindy Timmons

Scheduling is easy. Dropping off is easy. Communication is clear. Pick up and payments are easy. Dropping off is easy. Communication is clear. Pick up and payments are easy. More

by Erin Dixon Verified Customer Verified Customer

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Very accommodating, and thorough. Found a problem created from another location and was able to get it fixed quick, with no delay to my daily routine. Found a problem created from another location and was able to get it fixed quick, with no delay to my daily routine. More

by Brian R Verified Customer Verified Customer

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Cindy is the best! Always extremely attentive, accommodating & helpful! Finding those qualities in today's franchise store experience is rare! Always extremely attentive, accommodating & helpful! Finding those qualities in today's franchise store experience is rare! More

by Dave Lazzarotti Verified Customer Verified Customer

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Horrible service. My vehicle was brought in for an oil change, inspection, and a loud humming noise during acceleration. That same day, I was told there was an issue w My vehicle was brought in for an oil change, inspection, and a loud humming noise during acceleration. That same day, I was told there was an issue with the rear differential and that parts were being ordered. I asked if it was safe to drive, and I was told it was okay for now. When the parts came in, I dropped the vehicle off again, thinking the repairs would be completed. Instead, I received a message saying they needed to keep the vehicle because they hadn’t fully diagnosed the problem and that additional parts would be needed. Called and left a message for the service manager and I'm still waiting for his return phone call. Professionalism at its finest! More

by TLUCAS215 Verified Customer Verified Customer

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They have been my dealer of choice for several years now and I have purchased 5 vehicles over those years. and I have purchased 5 vehicles over those years. More

by LEICHTY1 Verified Customer Verified Customer

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My experience was excellent. Although it was a routine inspection it was between xmas and new year. Vehicle was completed on time as promised the same day. Cindy and Mike are t Although it was a routine inspection it was between xmas and new year. Vehicle was completed on time as promised the same day. Cindy and Mike are terrific! More

by DANJON53 Verified Customer Verified Customer

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Great customer service. All question's answered and service was timely. Would recommend this facility. All question's answered and service was timely. Would recommend this facility. More

by TYSAVISKY22 Verified Customer Verified Customer

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10 out of 10! Always an exceptional experience every time I bring my truck in for service! They always get things taken care of quickly and the service advi Always an exceptional experience every time I bring my truck in for service! They always get things taken care of quickly and the service advisors are great to work with. Their service department is the reason when I’m looking for a new vehicle or know someone who is Washington Ford is where I go and recommend others go. More

by markstevens1941 Verified Customer Verified Customer

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I think for what you charge for your services somebody could have brought my vehicle in when I came to pickup. I was given my keys and told my vehicle was in space #bla bla.No free car wash no express oi could have brought my vehicle in when I came to pickup. I was given my keys and told my vehicle was in space #bla bla.No free car wash no express oil change service like other dealerships. More

by 00WONTONS.RAMENS Verified Customer Verified Customer

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Good experience. I was in a couple weeks prior for the same issue and it was not corrected. This time, the team and service were fantastic. After this experience, I w I was in a couple weeks prior for the same issue and it was not corrected. This time, the team and service were fantastic. After this experience, I would highly recommend the Washington Ford service center. More

by eric_fergus Verified Customer Verified Customer

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