Christine Griswold
Christine Griswold at INFINITI Of Orland Park

Christine Griswold

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.5
95 Reviews
4.5

95 Reviews

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95 Reviews of Christine Griswold

February 15, 2026

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Employee Rating

Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions. More

by ALC_60603
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

January 26, 2026

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Service dept very professional and prompt and friendly. The calls and the pick-up staff was comfortable to work with was a very cold day I thought at first thought the whole service was going to be cance More

by MARIA4101
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

Jan 26, 2026

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re glad our team could provide professional, prompt, and friendly service, even in the cold. We’re happy we could make things easier for you—it means a lot that you felt taken care of! Best Wishes, INFINITI Of Orland Park

January 21, 2026

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Infinit of Orland Park park I always have a good experience there. Christine always goes above and beyond. More

by JOHNSONTINA73
Service Price Transparency
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Recommend Dealer
Yes
Jan 21, 2026

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re glad Christine continues to go above and beyond. We appreciate your loyalty! Best Wishes, INFINITI Of Orland Park

January 19, 2026

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Infinity of Orland moved location to Nissan of orland and I was extremely disappointed with the level of service. We waited close to 5 minutes and no one ever came out to greet us. Waiting room was small and More

by LGRAIBER
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Mike Cescato, LaToya Tenton , I did not have any interaction with anyone. Customer service was extremely poor. I will not be returning to this location.

Jan 19, 2026

INFINITI Of Orland Park responded

We’re very sorry to hear about your recent experience. Your feedback is important, and we apologize for the delays and lack of service you encountered. We are reviewing our processes to improve the experience for all our customers and hope to have the opportunity to better serve you in the future. Please contact our service manager Austin Polcyn to further discuss. Best Wishes, INFINITI Of Orland Park

December 28, 2025

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The staff was amazing it was a bit expensive but the job got done right! More

by HCANO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

Dec 29, 2025

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad our team provided excellent service and got the job done right. We appreciate your honesty regarding pricing and value your trust in us. Best Wishes, INFINITI Of Orland Park

December 22, 2025

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He was very helpful and kind. Thank you for everything. I appreciate it and look forward to working with him again. More

by evaml1022
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

Dec 22, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad he was helpful and made your experience positive. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

December 17, 2025

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My service advisor Mike, was amazing. He explained everything and kept m e updated on the progress of my service. My car was returned to me clean. Thank you, Infiniti of Orland. More

by DEBYANN1A
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

Dec 17, 2025

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re glad to hear Mike provided clear communication, kept you updated throughout your service, and returned your vehicle clean. We truly appreciate your support and look forward to seeing you again. Best Wishes, INFINITI Of Orland Park

December 07, 2025

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Employee Rating

Christine was courteous and polite. Only suggestion is to add home baked cookies and coffee/tea/soda like BMW has in their waiting area. Make the area more inviting rather than cafeteri More

by SUB-2000
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 08, 2025

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We’re glad to hear Christine was courteous and polite. We also appreciate your suggestions about enhancing the waiting area—adding fresh refreshments and creating a more inviting atmosphere are great ideas, and we’ll be sure to pass them along to our team. Your input helps us continue improving the experience for all our guests. Best Wishes, INFINITI Of Orland Park

November 30, 2025

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Mike is fantastic! He is knowledgeable, kind, helpful and friendly. I appreciate his help and listen to his advice on how to maintain and service my car. Happy he is on More

by evaml1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton , Kerrie Garrison

Dec 01, 2025

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear Mike took great care of you. His knowledge and kindness make him an incredible asset to our team. We truly appreciate your trust and look forward to serving you again! Best Wishes,. INFINITI Of Orland Park

November 26, 2025

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Employee Rating

Always great customer service with knowledgeable staff members anytime that I've brought my vehicle in More

by RODNEYBROOKS6516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex

Nov 26, 2025

INFINITI Of Orland Park responded

Thank you for your continued trust! We’re glad to hear our team provides great service every time you visit. We appreciate you choosing us! Best Wishes, INFINITI Of Orland Park

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