Christine Griswold
Christine Griswold at INFINITI Of Orland Park

Christine Griswold | Page 2

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.5
97 Reviews
4.5

97 Reviews

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97 Reviews of Christine Griswold

November 30, 2025

Dealership Rating
Employee Rating

Mike is fantastic! He is knowledgeable, kind, helpful and friendly. I appreciate his help and listen to his advice on how to maintain and service my car. Happy he is on More

by evaml1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton , Kerrie Garrison

Dec 01, 2025

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear Mike took great care of you. His knowledge and kindness make him an incredible asset to our team. We truly appreciate your trust and look forward to serving you again! Best Wishes,. INFINITI Of Orland Park

November 26, 2025

Dealership Rating
Employee Rating

Work on my vehicle was good. Wait time way too long. I waited over 2 hours for an oil change and tire rotation. Customer service was very poor. Infiniti is a premium brand. I More

by drd428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton , Kerrie Garrison

Nov 28, 2025

INFINITI Of Orland Park responded

Thank you for your feedback. We’re glad the work on your vehicle was completed, but we’re truly sorry for the long wait time and the service experience you described. That’s not the level of care we aim to provide, especially for a premium brand. We appreciate you bringing this to our attention and will address it with our team to ensure a better experience moving forward. Best Wishes, INFINITI Of Orland Park

November 26, 2025

Dealership Rating
Employee Rating

Always great customer service with knowledgeable staff members anytime that I've brought my vehicle in More

by RODNEYBROOKS6516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex

Nov 26, 2025

INFINITI Of Orland Park responded

Thank you for your continued trust! We’re glad to hear our team provides great service every time you visit. We appreciate you choosing us! Best Wishes, INFINITI Of Orland Park

November 20, 2025

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Employee Rating

I’m very disappointed with the follow-up after my purchase. The engine light came on a week after buying the car. After speaking with my salesman, I brought it in and was told it was a simple EV sens More

by GINA.MUHAMMAD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 20, 2025

INFINITI Of Orland Park responded

Thank you for sharing this feedback, and we sincerely apologize for the inconvenience you’ve experienced. The miscommunication regarding the appointment and warranty process should not have happened, and we understand how frustrating it was to make multiple visits without resolution. Our management team will be reviewing this with both sales and service so we can address it properly and follow up with you directly. We appreciate your patience and the opportunity to make this right. Best Wishes, INFINITI Of Orland Park

October 22, 2025

Dealership Rating
Employee Rating

Christine showed exceptional customer service. She was able to get me a rental car and the repairs i needed done in a timely manner More

by THOMASPATRICK2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 23, 2025

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad Christine provided excellent service and got everything handled quickly. We appreciate your business! Best Wishes, INFINITI Of Orland Park

October 20, 2025

Dealership Rating
Employee Rating

Friendly, professional, informative, organized, efficient, welcoming, clean, and timely. The staff was very knowledgeable about my vehicle and applied their knowledge to make my experience pleasant More

by HUMBLED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Coster

Oct 20, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad our knowledgeable and professional team made your experience pleasant. We appreciate your feedback! Best Wishes, INFINITI Of Orland Park

October 19, 2025

Dealership Rating
Employee Rating

Great and Kind. Wonderful Experience from beginning to end. If I need anything else I’ll most definitely return and refer others. More

by LOVETT5110
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LaToya Tenton

Oct 20, 2025

INFINITI Of Orland Park responded

Thank you! We’re thrilled you had a wonderful experience and appreciate your referrals. We look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

October 15, 2025

Dealership Rating
Employee Rating

Excellent customer service. Mr. Mike is very knowledgeable about the business process and the mechanics are awesome. More

by GAILSIMAGING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison

Oct 15, 2025

INFINITI Of Orland Park responded

Thank you! We're glad Mike and our team provided excellent service. We appreciate you choosing us. Best Wishes, INFINITI Of Orland Park

October 07, 2025

Dealership Rating
Employee Rating

Service and the representative are always providing outstanding services and always set my mind at ease. More

by JAHLOVERIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton , Kerrie Garrison

Oct 07, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear our team consistently provides outstanding service and peace of mind. We appreciate your trust and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

September 26, 2025

Dealership Rating
Employee Rating

I felt like I was a part of a family, the customer service I received from LaToya was absolutely superb. She kept me well aware of everything that was done with h my car. I appreciated her kindness. More

by HLINDSEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton , Kerrie Garrison

Sep 29, 2025

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re so glad LaToya made you feel like family and kept you informed every step of the way. We’ll be sure to share your kind words with her! Best Wishes, INFINITI Of Orland Park

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