Service has been good, so far, but not happy with my last
sales experience, where Conicelli tried to add a surcharge onto the vehicle price
sales experience, where Conicelli tried to add a surcharge onto the vehicle price
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by DAVID.ACCHIONE
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2024 -
Conicelli Toyota of Springfield responded
Many thanks for the four star review. We appreciate your business. Paula d., Customer Relations
Appointments are always easy to make on their site.
I appreciate the communication that they provide me before, during and after my vehicle has been services. I have been coming here for years and they
I appreciate the communication that they provide me before, during and after my vehicle has been services. I have been coming here for years and they have helped me keep my Toyota Sienna operating in great condition. We have purchased two cars from this dealership and will continue to come back.
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by Deb0622
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jack DePre
, Shawn Heffron
Apr 08, 2024 -
Conicelli Toyota of Springfield responded
Many thanks for the positive feedback regarding your recent visit to our dealership. We appreciate your business. Paula d., Customer Relations
I trust the crew at Conicelli to give me an honest
appraisal of my vehicle's condition and needs.
appraisal of my vehicle's condition and needs.
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by TTOLOMEO
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Conicelli Toyota of Springfield responded
Many thanks for the positive feedback and five star rating. We appreciate it. Paula d., Customer Relations
Reggie was very helpful and friendly!
Got me into the car I wanted same day!
Got me into the car I wanted same day!
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by devina.petrone24
Verified Customer
Verified Customer
Apr 08, 2024 -
Conicelli Toyota of Springfield responded
Many thanks for the positive feedback and five star rating. We appreciate it. Paula d., Customer Relations
Had my AC diagnosed on Thu/Fri.
They recharged the system, injected dye, gave it back to me and told me to return in 2 weeks. Not sure why they returned it to me because the ac wa
They recharged the system, injected dye, gave it back to me and told me to return in 2 weeks. Not sure why they returned it to me because the ac was still blowing warm air when I got the vehicle back. So I returned on Monday, the diagnosis was completed and a new compressor was installed and the vehicle was returned to me the next day, Tuesday. AC seems to be working just fine but it should not have taken 4 days to get it done. Not a cheap fix either, about 2K total, but without anything to compare to, I can't complain too much because I was told up front what the cost would be.
They did give me a sr. citizen discount which helped a bit.
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by QUINNS06
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Conicelli Toyota of Springfield responded
We appreciate the feedback after your recent service visit to our dealership service center. Your business is important to us and we do strive to make each and every customer satisfied with the work we provide. If there is anything more, please don't hesitate to reach out to one of our Conicelli Toyota of Springfield managers. Paula DiGiacomo, Customer Relations
Thank god you have someone like her working very helpful
and great explaining to us A plus
and great explaining to us A plus
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by AVVASILIOS
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2024 -
Conicelli Toyota of Springfield responded
Thanks for the five star rating and your business. We appreciate it. Paula d., Customer Relations
Christina gave personal attention at intake and after
work is completed. Soon as you pull in, you feel confident and cared for.
work is completed. Soon as you pull in, you feel confident and cared for.
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by VCURRYDST
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2024 -
Conicelli Toyota of Springfield responded
Thanks for the five star rating and your business. We appreciate it. Paula d., Customer Relations
Service dept is not organized.
People don't know where to go. Be more friendly
People don't know where to go. Be more friendly
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by HarveyWilloughby
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2024 -
Conicelli Toyota of Springfield responded
Harvey, I am sorry to read this review. I shared your concerns with our service manager and asked him to review them. I hope that your next visit to our service center will be a more positive experience for you. Paula DiGiacomo, Customer Relations
Poor physical layout of service desks when entering this
Toyota. Always a delay in being greeted by those working at the service desks.
Toyota. Always a delay in being greeted by those working at the service desks.
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by ktaryan21
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matthew Hoyle
Apr 01, 2024 -
Conicelli Toyota of Springfield responded
We appreciate the four star rview and feedback regarding your experience. I'll be sure to share this with our service manager. Paula d., Customer Relations
Extremely professional staff from the front desk to the
techs I spoke to. I also enjoyed the car jockeys, very polite. Extremely clean also
techs I spoke to. I also enjoyed the car jockeys, very polite. Extremely clean also
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by BRIAN.GEORGE52
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Conicelli Toyota of Springfield responded
Thanks for the five star review. We appreciate your business. Paula d., Customer Relations