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Chrissy Hartman
Refer Me
117 Reviews
Dealership Experience
9 yrs, 9 mos
Industry Experience
17 yrs, 11 mos
117 Reviews
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117 Reviews of Chrissy Hartman
Verified Customer
January 20, 2025
Unfortunately, every experience I’ve had with the service department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious i department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious issues with how this department operates. Each time I bring my vehicle in, I hope for an improved experience, but the same problems persist: • I’m left in the dark about the status of my vehicle, with little to no proactive communication. • Service times consistently run longer than promised, without explanation or apology. • Customer service feels impersonal, as though my concerns are not a priority. Owning an Acura comes with the expectation of premium service, but that has not been my experience here. I hope the management team takes these concerns seriously and implements changes to improve the quality of service. Loyal customers deserve much better. More
by TANYANRIO
Other Employees Tagged: Shalymov Isaac , Unknown Service Tech
January 04, 2025
At this point, I can’t remember his name, but the last gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. More
by Rocky
Other Employees Tagged: Brandon Exum, Shalymov Isaac
December 24, 2024
Went to a get a tire replaced. It took 2 hrs to change one tire. It took 2 hrs to change one tire. More
by browna426
Other Employees Tagged: Megan Barnes, Rob Young, Shalymov Isaac
December 13, 2024
Service experience was positive. The service was performed timely. The Service Advisor was courteous and knowledgeable. He explained the repair work that was needed and the cost of t The service was performed timely. The Service Advisor was courteous and knowledgeable. He explained the repair work that was needed and the cost of the repairs. I requested a car wash and it was done. Overall I was very pleased with this service experience. More
by AWJOHNSON
Other Employees Tagged: Matt
December 07, 2024
I like coming to Regal for any service I need. Thank you all and Rob for what you do. Thank you all and Rob for what you do. More
by dazanayaife
Other Employees Tagged: Ray Taylor, Rob Young, Shalymov Isaac
December 03, 2024
Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it was finished. The agent forgot my paperwork on desk.I don’t remember whom from Service I dealt with, hence I checked everyone and gave each of them 1 star. More
by janetpetrie1
Other Employees Tagged: Ray Taylor, Megan Barnes, Rob Young, Shalymov Isaac , Austin Smith
November 07, 2024
I highly, recommend Regal Acura for there promise to exceed your expectations. I especially, like the calm and professional attitude the people working there. exceed your expectations. I especially, like the calm and professional attitude the people working there. More
by zbackar
Other Employees Tagged: Megan Barnes, Jared Plummer , Brandon
October 19, 2024
Chrissy is excellent in helping us get not only good service but always with a smile! We didn’t have to wait long & felt like vehicle Le was all checked out for my trip to Atlanta! 😀 service but always with a smile! We didn’t have to wait long & felt like vehicle Le was all checked out for my trip to Atlanta! 😀 More
by KATS1211
Other Employees Tagged: Austin Smith
