Chris Thomas

Eight years ago I bought an Outback at Grand Subaru and wrote a 5-star review; here I am writing another! Grand Subaru is a really good place to buy a car, an experience that in the past has made people, wrote a 5-star review; here I am writing another! Grand Subaru is a really good place to buy a car, an experience that in the past has made people, well, ME dread the dealership. About 6 months ago, I decided I wanted a new car. Another Subaru, but smaller. I started seeing the Crosstrek everywhere and finally contacted Subaru. Jeff Schade responded and was really terrific about answering my questions clearly and thoroughly. And when I went in for my test drive, he had the car I wanted, model and color, ready. I have been for test drives where I’m in the car for less than 10 minutes, but this was notable because Jeff directed me to various types of roads. I loved the way the Crosstrek handled, felt and accelerate. Afterwards, during the price part, I said to Jeff Schade, "Please don't make me have to come back with my brother-in-law or cousin," but that was just comedy considering how fairly I - and everyone else I think it's safe to assume - was treated. He laughed and immediately printed out the page referencing my specific car and wrote a price on it. No haggling, no upsell on what I wasn't getting (Harmon Kardon speakers). Before I went into Subaru, I had some conflicts - I have a very painful back so I needed the 10-way settings. I wanted some upgrades. I didn’t understand the mysterious terminology of "trim packages." Why call the really good package "Limited?" Again, Jeff clearly explained all that to me. And, guess what? The Crosstrek seat is really good on my back. After Jeff and I were done, I needed to go see Chris Thomas about - I thought - financing the vehicle (which I wasn’t doing) and warranties. He DID have a list of warranties which I didn’t want, except for one, which I did. Chris was also a really genial and affable guy. He never said a word about financing so I am guessing that isn’t his field and if I’m right, thank you Grand Subaru for not pressing me on that! This was the best car buying experience I have ever had and I really credit it to Jeff Schade and to Grand Subaru’s philosophy. They must be putting an emphasis on long-term relationships rather than short-term hard sells. More

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AMAZED! 5 Stars! I’ve been car shopping off and on for 6 months, I’ve watched hours of car reviews on you tube and talked to tons of owners on Facebook group 5 Stars! I’ve been car shopping off and on for 6 months, I’ve watched hours of car reviews on you tube and talked to tons of owners on Facebook groups, test drove new and used, sedans, crossovers and finally Outback’s. I was close to buying about 4 different vehicles over the last 3 months but the sales people and finance managers soured my taste for even wanting to buy anything from a dealership. I was able to get a email quote and set up a time to test drive the different trims with Gabriel Talpos. He was with a customer when I arrived and with in a minuet I was asked if I needed help unlike some dealers. Jeff Schade showed me all about the Outback’s and patiently answered all my questions and we even got to experience some Subaru like down pours. It was close to closing so I came back Saturday to try the Wilderness and it checked all the boxes, plus for me it had the most amazing acceleration of all the outback trims. Jeff was super patient and not pushy at all, the managers made a great offer that I didn’t even have to bargain for. The last part Finance managers.. always so scary. I worked with Chris Thomas, he was super pleasant! Quick and not pushy either, very friendly. I’ve never ever had a finance manager expierence that didn’t leave me with dread and being pushed around. Everyone I met at Grand Subaru was friendly and I can’t say enough about how different this dealership is for the better. I recommend you give them a shot and test drive some Subarus, they definitely don’t get the attention they should! More

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Love their one price policy, no need to waste time in negotiation and you can get a nice price! negotiation and you can get a nice price! More

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Andrew Galvan is the man - honest, efficient, and has his pulse on this industry. He had answered all questions and treated us like family. LOVE the car he helped pick out - perfect zippy car for our fa his pulse on this industry. He had answered all questions and treated us like family. LOVE the car he helped pick out - perfect zippy car for our family and our Golden Retriever is lov’n it too. We will back again for sure. Chris in financing was amazing too - took extra effort in getting us better rate-he dug further and got best deal - that’s what they do! Forever grateful!! More

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We are so happy with our experience at Grand Subaru. We bought a Crosstrek in 2021 and the new Forester Hybrid this week from Jeff Schade. We bought a Crosstrek in 2021 and the new Forester Hybrid this week from Jeff Schade. More

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Jeff was our Sales Associate a few years back when we buying our 3rd Subaru. He was great to work with then. When we decided we wanted the 2025 Forester Hybrid, Larry called Jeff and Jeff kept us informe buying our 3rd Subaru. He was great to work with then. When we decided we wanted the 2025 Forester Hybrid, Larry called Jeff and Jeff kept us informed frequently as to when we could stop in at Grand Subaru and order the vehicle. We ordered it in February with a delivery date in April. Jeff continued to call us with updates. We were able to pick it up 2 days earlier than anticipated. The total experience at Grand Subaru was Outstanding! More

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I want to thank the whole Grand Subaru team, especially Karla Gutierrez, she was very pleasurable to work with and made me feel like I was being looked after as far as getting the best possible deal. Chris Karla Gutierrez, she was very pleasurable to work with and made me feel like I was being looked after as far as getting the best possible deal. Chris in financing was also very helpful. We hit a few bumps throughout the whole process, but I’m glad we were able to overcome those obstacles and I drove off with a great vehicle in my 2024 Forester Wilderness! Thanks to all at Grand Subaru! More

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The salesrepresentative, Jeff Schade was completely different from the stereotypical pushy salesperson. I was very busy with work, so we communicated through messages, and he responded thoroughly to ea different from the stereotypical pushy salesperson. I was very busy with work, so we communicated through messages, and he responded thoroughly to each of my question. From the first time I visited Grand Subaru, he was very friendly and listened to the voice of the customer, so I felt confident in making the purchase. The discount through the Costco Auto Program exceeded my expectations. Thank you very much. More

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I'd recommend Jeff to everyone in the market for a Subaru in the Chicagoland area. I just purchased an Outback with him because he made things easy and earned my trust. Before I stepped onto the lot I had in the Chicagoland area. I just purchased an Outback with him because he made things easy and earned my trust. Before I stepped onto the lot I had a competitive and transparent quote on the car I was looking for in minutes all online. Other dealers spent more time not answering questions. During the purchase process Jeff answered all my questions with expertise, explained decision points, showed me all the new model features, and valued my time and business. Jeff's normal is above and beyond the rest. More

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Jeff actually made us feel more comfortable than I would have imagined. We had not purchased a "new" car in a great many years and from start to finish the process was clear, friendly and professional. I have imagined. We had not purchased a "new" car in a great many years and from start to finish the process was clear, friendly and professional. I would highly recommend Jeff and the entire dealership. More

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