Chris Smith
Chris Smith at Capital Toyota, Inc.

Chris Smith

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

Contact Me
4.8
152 Reviews
4.8

152 Reviews

Write a Review

152 Reviews of Chris Smith

December 18, 2025

Dealership Rating
Employee Rating

There very friendly. I thought it was awesome they came to my house to pick up my car free of charge to get the work done on my vehicle More

by ematthew55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re so glad our team could make servicing your vehicle easy and convenient by picking it up from your home. Providing friendly, stress-free service is always our goal, and it’s wonderful to hear it made a difference for you. We look forward to taking care of your car again anytime!

December 12, 2025

Dealership Rating
Employee Rating

I previously bought 2 Camrys from another dealership besides Capital. Let me say now, that I will only buy my future Toyotas from Capital. My salesperson, Jeremy Wright, was amazing. He was very patient More

by Andrea Malone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your wonderful experience, Andrea! We’re thrilled to hear that Jeremy Wright, Brandon Painter, and Chris Smith all made such a positive impact throughout your car-buying and ownership journey. From patiently helping you find the perfect vehicle, to guiding you through financing and warranties, and putting your mind at ease about future service—our team strives to make every step smooth and caring. We’re so grateful to have earned your trust and look forward to taking great care of you and Ruby for many years to come. Welcome to the Capital Toyota family!

November 07, 2025

Dealership Rating
Employee Rating

Chris Smith provided outstanding customer service! He was patient and answered all my questions which I appreciate! More

by Dragonfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Capital Toyota, Inc. responded

Thanks for the 5-star review! We're thrilled that Chris Smith provided you with outstanding customer service. His patience and attention to your questions are exactly what we aim for. We appreciate your business and hope to see you again at Capital Toyota!

November 05, 2025

Dealership Rating
Employee Rating

From beginning to end, they were fantastic. Very friendly and very helpful. I love the option of having the car picked from work or home so I don’t have to wait in the lobby. The service tech r More

by klpcummings21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon , I’m unsure of the lady that took payment over the phone, but she was very helpful and kind.

Nov 07, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the entire process easy and enjoyable, from pickup to service. We love being able to offer convenient options and honest, pressure-free guidance. We’ll be sure to share your kind words with everyone involved—they’ll be delighted!

October 07, 2025

Dealership Rating
Employee Rating

Service department always goes the extra mile to make sure you're satisfied. Thanks Scott for making me feel important. More

by ericjdingman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re thrilled to hear that Scott and our service team go the extra mile to make you feel valued. We’ll be sure to share your kind words with him and look forward to serving you again soon!

September 18, 2025

Dealership Rating
Employee Rating

Great place, snacks could be better. Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board More

by Camrygirl
Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re thrilled you enjoyed your visit to Capital Toyota and truly appreciate your creative snack suggestions. We love hearing ideas to make our guests feel even more comfortable, and we’ll definitely take your thoughts into consideration as we continue improving our service experience. We look forward to welcoming you back soon!

September 17, 2025

Dealership Rating
Employee Rating

Everything was fine was out of the dealership in about an hour will be back again More

by jaceana53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear your visit was quick and smooth, and we look forward to seeing you again at Capital Toyota!

September 10, 2025

Dealership Rating
Employee Rating

I was scheduled to have my car picked up from my house from the Toyota service department so I didn’t have to wait in the store for hours. They were on time, very professional and courteous. My vehicle More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron the driver who picked up and returned my vehicle

Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Toyota service department at Capital Toyota. Our team takes pride in providing professional, courteous, and timely service, and we're delighted that we could make your vehicle servicing convenient by picking up and returning your car to your home. Your satisfaction is our top priority, and we truly appreciate your kind words about our customer service. We look forward to serving you again in the future!

September 10, 2025

Dealership Rating
Employee Rating

Great friendly service, great communication and respectful, this includes everyone involved from the gentleman that picked up my vehicle, the gentleman in the service department and the lady that c More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your glowing review! We're delighted to hear that our team at Capital Toyota provided you with friendly, respectful service and great communication throughout your experience. From the gentleman who picked up your vehicle to our service department staff and the lady who assisted with payment, we're thrilled to know they all contributed to making your experience positive—and even brought a smile to your face! Your kind words mean the world to us, and we look forward to serving you again.

September 03, 2025

Dealership Rating
Employee Rating

You don’t want me to leave an honest review. But , the next time, I’m ABSOLUTELY going to leave a honest review. One I won’t take down. More

by sgaboy1967
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2025

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

1
...

Dealership Inventory (254 Vehicles)

used 2022 Toyota Tacoma car, priced at $39,664
2022 Toyota Tacoma
used
Pear exterior
Automatic
Four-wheel Drive
used 2022 Toyota Corolla car, priced at $22,316
2022 Toyota Corolla
used
White exterior
Automatic
Front-wheel Drive
new 2025 Toyota RAV4 Hybrid car, priced at $45,837
2025 Toyota RAV4 Hybrid
new
Cavalry Blue/Midnight Black Metallic exterior
Automatic
All-wheel Drive
used 2021 Toyota Tacoma car, priced at $38,221
2021 Toyota Tacoma
used
Barcelona Red Metallic exterior
Automatic
Four-wheel Drive
new 2026 Toyota Tundra car, priced at $57,938
2026 Toyota Tundra
new
Ice exterior
Automatic
Four-wheel Drive
new 2025 Toyota Crown Signia car, priced at $54,110
2025 Toyota Crown Signia
new
Oxygen White exterior
Automatic
All-wheel Drive