Chris Short | Page 11

2014 A6 CPO Audi - Great Experience with Flemington Audi Great customer service and smooth transaction. They had the exact vehicle I was looking for and vehicle was in mint condition. Deb Lotufo answered a Great customer service and smooth transaction. They had the exact vehicle I was looking for and vehicle was in mint condition. Deb Lotufo answered all my question in a timely and efficient manner. She and service made sure the car was free from any blemishes and even sent the car back for an interior re-cleaning for a small blemish inside that was hardly noticeable. Debbie also spent quite a bit of time with me reviewing all the operations of the vehicle including the set up of cell phone, music and navigation systems. Communications was great both by telephone and emails. Would also like to commend Chris Short in service for seeing to it that my Audi Connect is working problem under my AT&T cellular data plan. Also want to mention Corey Evans who made the financing experience as seamless as could be. More

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Smooth Operation The staff at this dealership was exceptionally professional and knowledgeable, an all-around pleasure to deal with. The car I was looking at already w The staff at this dealership was exceptionally professional and knowledgeable, an all-around pleasure to deal with. The car I was looking at already was in great shape, after all it was bought and serviced by this dealership throughout its life. They went above and beyond to ensure I got my money's worth by giving it a full inspection, including new tires and a timing belt. I can tell these folks are passionate about what they do. They want you to be happy and I am thrilled. My thanks to Ben and Doug from Sales, Corey for getting me financing, and everyone in service for the beautiful work. More

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After the pickup of my 2016 Audi, 5500miles on the odometer, I left it in the driveway awaiting my license plates...the only miles I put on my vehicle were the ride fr of my 2016 Audi, 5500miles on the odometer, I left it in the driveway awaiting my license plates...the only miles I put on my vehicle were the ride from NJ to NY. When I finally received my plates, i noticed one or 2 screws on my rear plate were stripped...not the end of the world, but an annoyance. On my way to get the vehicle inspected, I noticed my Sirius Radio not working. After I spent an hour with them on the phone, sending and resending signals, a notification popped up saying "ANTENNA A TECHNICAL PROBLEM OCCURRED...PLEASE CONTACT YOUR AUDI DEALER"...I did. What I am really not happy with is the fact I have to wait almost 2 weeks for an appointment on a car that was just picked up. I have owned 3 Lexus vehicles...anytime I required a service, they would ask me "when do you want to come in"...my choice and they always accommodated me. So far, I am not happy..I did some research, and it appears this will be a pretty big job, requiring some removal of the headliner, a new antenna, paint, etc...I guess this may be a long service requiring me to go back and forth to the dealer a few times...I will keep you all posted...not happy with Audi service at all nor the quality of the vehicle purchased. ****UPDATE**** Flemington Audi really went out of their way to make me a happy customer once again. They were kind enough to deliver a loaner, Audi A4, to my home and pick up my Audi A3. Although the repair took a while, the service manager Chris and Christina kept me informed along the way. Not only did they deliver my car back to me, the detailed it again making it look as if I just picked up a new car. Thank you once again for the terrific service. I admit I am a hard person to please, but you did so with great care. I will keep all informed of any updates...lets hope there are none! More

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Amazing Experience at Flemington Audi I had a great experience with Flemington Audi. Sales people were great and extremely knowledgeable. No other dealer was able to even come close to the I had a great experience with Flemington Audi. Sales people were great and extremely knowledgeable. No other dealer was able to even come close to the deal I got in Flemington! Thanks Flemington Audi! More

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Great experience and very helpful sales people! The whole service/sales group was helpful all the way through the car buying process. They provided answers to all my questions and made the experienc The whole service/sales group was helpful all the way through the car buying process. They provided answers to all my questions and made the experience pleasurable, Christina Serifin in service was my guide and made a recommendation of a car that fit my needs exactly. She is awesome! Chris Short was also very honest and helpful. John Rachmiel made the process easy and let me check out the car many times on my own. Peter Costigan found the car in one day and gave me a great price.! Wow. More

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Great experience overall Service had always provided efficient repairs on my tdi and Jetta. Recently bought another tdi and worked with Sue. She was super helpful and really w Service had always provided efficient repairs on my tdi and Jetta. Recently bought another tdi and worked with Sue. She was super helpful and really worked hard to meet my tight schedule when it came to picking up the car, as did the finance team. I was in and out within an hr and made it on time to previously scheduled engagement. When I initially was toying with the idea of a new car, I waffled on a decision and really appreciated the space she gave me to think through to a decision. If you are in the market for a VW, ask to speak with Sue. -From a satisfied buyer More

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Good Follow through. Coming off of owning a VW Jetta TDI and settling the buyback process was made easy. I rolled the residual into a new Audi and the experience was painl Coming off of owning a VW Jetta TDI and settling the buyback process was made easy. I rolled the residual into a new Audi and the experience was painless. The dealer and Jason were there to answer any and every question and located the right color and features we wanted. We love the new car and look forward to a long relationship. More

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Great customer service. We had a 2010 Q5 that had a few issues, the dealership was kind enough to provide us with a loaner, new Q5, while we waited for a new car. Frank Hous We had a 2010 Q5 that had a few issues, the dealership was kind enough to provide us with a loaner, new Q5, while we waited for a new car. Frank House was able to secure us a 2107 Q7 in the package we wanted and delivered us our new car last night. Can't say enough about the process, went smoothly and we love our new car. More

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Superb service of my 2015 A8 Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few issues with the car. And when the problems were identified, including one not covered by warranty, they went above and beyond to solve, including reaching out to Audi Corp. to replace what might have been faulty rotors, gratis. My loaner was a brand new 2017 A8. Dealership is modern and clean. All tolled, they make you want to go in for service. More

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Check your car before taking delivery You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I f You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I found that they fall apart when there are bumps in the road. I bought a brand new 2017 Audi A4. At delivery I noticed some scratches in the paint. I was told they could be fixed no problem and I proceeded with delivery. On the ride home I felt a noticeable shimmy in the car and called the dealer. They said they would look at that when I came back to fix the scratches. Two days later I saw that there was damage to the front bumper, and upon calling the dealer was told the same. I unfortunately had to push to get an appointment to come back in for the fixes - they were not proactive in setting a follow up. I brought the car in and they had it for a week and a half. All four tires needed to be replaced as they had flat spots (apparently a bad batch) and new parts were needed for the bumper. When I came back to pick up my car, the body work was unacceptable. To remove the scratches they had wet sanded the paint deeply so the brown primer was showing. The bumper had very visible swirl marks where that was sanded. Frankly, they should have caught this before calling me back. They kept the car another two weeks. When I came to finally get my car back, almost unbelievably there were still scratches in the area that was repainted. Apparently the repainting of the bumper didn't go well and it was fully replaced. Again, this should have been caught and fixed before calling me for the pick up. When I returned a few days later, the scratch there were swirl marks. Rather than take the car back again (as things kept getting worse rather than better), I took care of the swirl marks on my own. In the end, I have a new car that still has some visible scratches. This also took the fun out of a new car buying experience. That said, they made an effort to get it right and made a car payment to cover the month that they had the car in their shop. I recommend two things to potential customers of this dealership: 1) Do not use Flemington for any body work. They outsource this work and based on my experience it is not unfair to call their vendors incompetent. 2) Fully check your new car before taking delivery. If you find any issues, refuse that vehicle and insist on a different car. More

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