Chris Short | Page 10

Impeccable Service I blew out my left front tire on Saturday on my way to an appointment. I wasn't sure if I had Audi Care or if I should call my insurance company for r I blew out my left front tire on Saturday on my way to an appointment. I wasn't sure if I had Audi Care or if I should call my insurance company for roadside assistance. So, of course, I did what I always do and called Christina at Audi. Yes, I had Audi Care. They came within 30 minutes and put the spare on my car. And then Christina OFFERED to squeeze me in and put my summer tires on that very day. But this is typical for Christina. I've been a customer of hers for at least 5 years now and she is always accommodating and pleasant and willing to go above and beyond. Everyone in the service department is a pleasure to work with. When you buy/lease a car, some people don't think about the cost and efficiency of the service of that car. I think the most important part of buying/leasing a car is knowing that the service department is accommodating, efficient and cost sensitive to the buyer. It is just one of the reasons I choose Flemington Audi. Thank you! Cathy L. More

Report | Print

Purchase experience After purchasing our 2019 Audi Q5 at Flemington Audi, we encountered a service issue that was not being resolved in a timely manner syncing remote ga After purchasing our 2019 Audi Q5 at Flemington Audi, we encountered a service issue that was not being resolved in a timely manner syncing remote garage door with Audi). It was a bit disappointing and frustrating as we had anticipated a much better customer service and a more professional approach. After about 2 weeks, Peter Costigan took it upon himself to resolve it as soon as possible by sending John Rachmiel to our home. John was very professional and it took him almost an hour to resolve the issue to our satisfaction. We also had a very positive experience with our Sales person- Troy Portela. He was very professional, knowledgeable and helpful. More

Report | Print

Very friendly experience as always.@ Flemington Audi FOR SALES (New): We were shopping for various luxury cars including ACURA, BENZ, INFINITI and AUDI. We visited many dealerships including, Princeton, FOR SALES (New): We were shopping for various luxury cars including ACURA, BENZ, INFINITI and AUDI. We visited many dealerships including, Princeton, Bridgewater, Randolph etc. but as soon as we stepped into the Flemington Audi we were told to meet Mr. John Rachmiel. We had short listed few certified used AUDI Q5 which after checking the inventory were not available. We were a little bit disappointed but John along with Mr. Peter Costigan came up with an offer for a brand new Audi Q5. The offer was so attractive that we had absolutely no hesitation in accepting the same. All the paperwork was completed in no time. We spent less than 3 hours at the showroom from start to finish. Just wonderful friendly people and super prompt in handling documentation and whatever questions that we had regarding the car features and financing. If you are considering buying a vehicle I would highly recommend Flemington Volkswagen Audi Porsche, Absolutely. FOR SERVICE: Due to the heavy snow in NJ lately the rear wiper of the AUDI Q5 was broken. I informed John again and he immediately arranged for an appointment the very next day. This time I came with my teenage daughter as she wanted to see cars on display. I met Mr. Chris Short at the Service Center as I had an appointment with him. Chris had the part ready and he immediately replaced it. While we were sipping coffee in the waiting area we met Mr. John Rachimiel, Mr. Peter Costigan and Mr. Dough Mathewson who stopped-by to have a chat with my daughter. She was so impressed that she said, " Dad, the people here are super friendly. I have decided that I am going to buy my very first car at Flemington Audi. Well need I write anything further? I would like to take this opportunity to thank the management and the staff of Flemington Volkswagen Audi Porsche for their kind help and assistance. More

Report | Print

VW GTI service I've worked with all 3 brands (VW, Audi, Porsche) at Flemimgton and, this group continues to exceed my expectations for sales and service. I expect m I've worked with all 3 brands (VW, Audi, Porsche) at Flemimgton and, this group continues to exceed my expectations for sales and service. I expect my wife and I will be buying and servicing our cars here for a very long time. More

Report | Print

My Best Car Buying Experience Always avoided car dealers for the reasons we’ve all heard about or experienced. My vist at Flemington Audi contradicted all the stereotypes and I cou Always avoided car dealers for the reasons we’ve all heard about or experienced. My vist at Flemington Audi contradicted all the stereotypes and I could not be happier. GM Peter Costigan was also very hand on to make sure I was satisfied Highly recommend Sales Gutu Ron Neall and Finance Wizard Jon Budd I will work with them again on my next car purchase. More

Report | Print

GREAT SERVICE The service is professional, no nonsense and timely. It was a very enjoyable experience for me. Ron (sales representative), Chris ( service manager) a The service is professional, no nonsense and timely. It was a very enjoyable experience for me. Ron (sales representative), Chris ( service manager) and the business manager ( Jon) were true professionals. Great team!! More

Report | Print

Larry Schulman & John Budd This is my sixth vehicle I have purchased with Larry. He always takes the utmost care in making sure I am in the right vehicle. And John has been inst This is my sixth vehicle I have purchased with Larry. He always takes the utmost care in making sure I am in the right vehicle. And John has been instrumental in making the purchase go smoothly. Overall, everyone treats me with both kindness and respect. More

Report | Print

Long standing customer treated poorly Have purchased a Q5 and leased a 911 from this garage and the service we just had today was very poor. My wife took her now out of warranty Q5 in for Have purchased a Q5 and leased a 911 from this garage and the service we just had today was very poor. My wife took her now out of warranty Q5 in for a service and asked them to check why the engine light was on. When picking the car up they charged her $154 for diagnostics, which she was very angry about and claimed hadn't been made clear to her. She also asked them to give her a price for her car trade in as she wants a new car (budget $75k). They didn't come back with a trade in price and proceeded to charge her the diagnostic fee, even though she was clearly upset about it. When I phoned up to complain the service manager commented 'did I just call up to not pay the bill', implying I was being cheap. He also made several comments that my wife had signed the form and it was highlighted, implying she was stupid. However she says it wasn't clear and a company with true customer service would have waved this fee without even entering into a heated discussion, especially given our history and we've specifically asked to get a trade in value to buy a new car. For me this garage seems about one thing and one thing only, their online ratings. So I didn't accept the refund as that wasn't my point, I can afford the bill, it's about service and treatment and they truly blew it in this respect. Shame. More

Report | Print

The Best of the Best I don’t think I could find a single thing that I don’t like or would change about this service team. One word “extraordinary” sums them up! They take I don’t think I could find a single thing that I don’t like or would change about this service team. One word “extraordinary” sums them up! They take awesome care of my A 7 and therefore I don’t take it anywhere else! More

Report | Print

Excellent! Friendliness and excellent service! Professional attitude and when needed very friendly. The car presented an airbag malfunction and the srvice team Friendliness and excellent service! Professional attitude and when needed very friendly. The car presented an airbag malfunction and the srvice team responded at once. I was absolutely satisfied wirh the result. More

Report | Print