Chris Gatewood | Page 2

Beck Nissan responded

Thank you for sharing your concerns. We understand that waiting for funds can be frustrating, especially when a lien payoff is involved. When a vehicle is sold with an outstanding loan, the process requires the lienholder to release the title after payoff is received. This step is completed by the lender and is outside of the dealership’s direct control. At the time of your transaction and during your follow-up contacts, our team provided accurate information regarding this process and the expected timeline, which can extend beyond the initial estimate depending on the lienholder’s response. Our records indicate that the required steps were followed and that updates provided to you reflected the current status at each point of contact. We certainly regret that the timing has been disappointing, but this delay does not reflect a lack of care or integrity on our part. We received the check yesterday, 12/18/25 and after speaking with those involved in your transaction, I understand that you picked your check up today. Please feel free to reach out if we can assist you further.

Beck Nissan responded

Thank you for the great feedback. We’re glad to hear Jimmy made your car-buying experience quick and painless and that you were pleased with the value we offered for your trade. We truly appreciate your loyalty and look forward to helping you with your next vehicle purchase.

Beck Nissan responded

Thank you for sharing this wonderful feedback, Will! We’re so glad to hear Zoe made your car-buying experience smooth and stress-free. She works hard to take great care of her customers, and your recommendation means a lot. We appreciate you choosing Beck and are here for anything you need down the road!

Beck Nissan responded

Thank you so much for sharing your experience, Steve! We’re thrilled to hear that Jimmy took such great care of you and went above and beyond to make your truck purchase work on your terms. That’s exactly the kind of dedication we strive for at Beck Nissan. We truly appreciate your recommendation and your trust in our team. Enjoy your new truck! We'll see you on your first service visit!

Beck Nissan responded

Thank you so much for the awesome feedback! We’re thrilled your appointment was quick and you got exactly what you wanted. Jimmy will love the shout-out—he strives to make it easy. Enjoy the new ride, and if you need anything at all, Jimmy and our team are here for you!

Beck Nissan responded

Thank you so much for the kind words! We're thrilled to hear that your experience—from working with Jimmy to our finance team—was such a positive one. Putting your needs first is always our priority, and it means a lot to know we delivered top-notch customer service. We truly appreciate your support and look forward to helping you again in the future! — Your Beck Nissan Team

Beck Nissan responded

Warnock and Beverly, thank you so much for your kind words and for trusting us with your new Rogue purchase. We’re so glad to hear that Anita and Chris made the experience calm, relaxed, and pressure-free. It means the world to us that you felt treated like family—that’s exactly how we want every guest to feel. We’re delighted that you love your Rogue, and we look forward to welcoming you back whenever you’re ready for your next vehicle. Enjoy every mile!

Beck Nissan responded

Thank you for the wonderful feedback! We're glad to hear that you had such a positive experience and that our team's knowledge and service stood out. Your recommendation means a great deal to us. We truly appreciate you choosing Beck and look forward to serving you again!

Beck Nissan responded

Thank you for your kind words! We’re thrilled to hear that Anita and Chris were able to make your experience such a positive one. They take great pride in helping our customers find the right fit, and we’ll be sure to share your feedback with them. Congratulations on your new vehicle, and we look forward to serving you again in the future!

Beck Nissan responded

Thank you so much for your continued trust in Beck! We’re thrilled to hear this is your third vehicle with us and that each experience has been a positive one. Our team takes pride in being helpful and making the process easy, and it means a lot to know we’ve earned your loyalty. We truly appreciate you choosing Beck and look forward to being here for you for many more years and vehicles to come!